The Hotel Zags Portland, Portland

The Hotel Zags Portland Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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We have stated this hotel...

Liked: Location in downtown, parking is easy, not too many rooms (not too big), clean & nicely decorated, great staff, and affordable!

Exceptional

Liked: Very friendly staff, great restaurant comfortable bed
Disliked: Complimentary breakfast was not what I expected for such a nice hotel that could have been better.

AMAZING!! My new go-to in...

Liked: Everything!! The service exceeded my expectation!!! Isak and Rachel were beyond helpful, friendly and customer service focus!!
Disliked: N/A

Met my needs perfectly. Great...

Liked: Breakfast was good. Ran out of items though over weekend.
Disliked: Restaurant availability. Opening times very limited. BUT you have to make good business decisions so we understood.

Exceptional

Liked: The service was excellent. Great recommendations for local attractions and places to eat. Would highly recommend.

Exceptional

Liked: Such a fun vibe!
Disliked: Nothing

Exceptional

Good

A fun hotel to add...

Liked: This was more than just a downtown hotel. There was plenty of fun with a well appointed game room and outdoor fire tables complete with s’mores.
Disliked: They were short staffed, the restaurant was closed our first night and also closed for breakfast.

Bad

Liked: Location is fine
Disliked: This hotel is a scam. Firstly, as I was making a reservation on Booking - I got one price shown, but then was charged extra 60$ on top on the actual card transaction. This was the resort fee x 2 people.When I was checking into the hotel they took a security deposit and upon check out charged 60$ again plus all sort of taxes on top. So the hotel and Booking charged twice for taxes and hotel amenity fee.Staff at reception are saying it’s not their problem but it’s hard to believe in it as many other reviews state the same and I never had the same issue anywhere else in the world or US.There is a strong smell of weed at reception and staff is high on it.We stayed for 2 nights and on 2nd day I was told we needed to “request room cleaning” and apparently they don’t do the cleaning without it.Room heating doesn’t operate.Bed mattress is sagging.Breakfast is super simple and the same as in the cheap motel - think bagels with jam and boiled eggs from the supermarket;It would’ve been all ok, but the quality certainly doesn’t match the price;