Beautiful heritage building

Liked: Fabulous location in a heritage building. Well looked after and very spacious.

Exceptional

Liked: Staff very friendly and ready to help. Got a room upgrade. Unbelievable.
Disliked: Nothing I didn't like. Excellent stay.

Passable

We enjoyed our stay, very...

Liked: We loved the period charm and the very comfortable room. We came down from the country for a show, and it was close to the venue, an easy walk. Excellent breakfast and attentive staff.
Disliked: Nothing really.

Promised but did not delivour...

Liked: Lovely old Victorian building.
Disliked: Wi-Fi didn’t work on arrival, but they installed a router which was great. Offered selection of pillows but they never turned up when ordered. Dinner was missing the promised salad and the staircase had obvious water damage that had not been restored. Paint peeling on the walls and our room looked onto another wall that was badly in need of plaster repair and painting. Empty bottle of Prosecco and dirty glasses in reception when we arrived and left. Staff not trained to deliver the promised experience.

Very good

Liked: Room was spacious and well appointed
Disliked: Breakfast was a big disappointment. Won't be using it again. Expensive for what it is. Confusing choices and very much an either-or mentality in the staff. Basic breads and juice should be available as self-serve option. Having to add each coffee to the bill. Cooked breakfast for me, pastries for my wife, juice and coffee at nearly $100. Not good enough

Lost its soul won't be...

Liked: The room was a good size the bed was relatively comfortable they offer a pillow service. Bathroom amenities were ok. It was close to the theatre which was the main reason for choosing the hotel.
Disliked: The hotel has lost its soul the foyer area is ok but the chairs are pretty shabby. The lift is old and whilst i appreciate that maybe the hotel is trying to keep its "heritage" look its failing it just looks tired. The climate control option in the rooms is a switch low, medium, high this doesn't cut it, first night i felt it turned off when i turned the switch, second night i don't think it did but i forgot to mention to the desk when i checked out as i just wanted to leave. I won't be staying here again.

not worth the money

Disliked: very tired! needs a makeover!

Disappointing