The Hotel Serene Glendale Peoria Surestay Collection by BW Guest Reviews
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7.6 miles from Glendale centre |
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Kirby Tue, 4 February 2025
Exceptional
April Mon, 3 February 2025
Quaint pretty hotel in a...
Liked: Qaint-cute color doors-bed-shower
Disliked: Dusty floors, crumbs on couch, looked like you pieced together the wood furniture
Robert Fri, 31 January 2025
Exceptional
Henry Thu, 30 January 2025
Very good
Liked: Location
Disliked: Shower set up wrong No private area to change clothes.
Steve Tue, 28 January 2025
Exceptional
Sarah Mon, 27 January 2025
Very good
Liked: Super clean and quiet.
Disliked: The breakfast choices are ok.
Moore Sun, 26 January 2025
Very comfortable and clean. No...
Liked: It was very nice and clean.
Disliked: The king size bed was on an old spring box spring. It was very loud to get in and out of, super noisy.
Renee Sat, 25 January 2025
Great location. Lady in the...
Liked: I loved the bed and the location
Disliked: When I first checked in I was told there was a 100 deposit and an 150 deposit if u have an animal. At first hundred dollars because I wasn’t sure if I was gonna have my dog a couple hours later I went and paid the 50 because my dog ended up coming with us. After I was there for about a week one of the ladies came to my door about 1 o’clock telling me that I need to pay $25 a day for my animal. She told me she was charging me For today and yesterday . She let me know that if I do not have the money within an hour that she was going to cancel my reservation and I would have to remove all my stuff from the property.. I let her know that my dog is a surface animal. I have the card and the paperwork to show it to her. She says that they don’t honor that? Because I was at work I had to have my dad come down and pay the money so I did not get kicked out. He spoke to the people in the front office about the service animal and showed them all the legal paperwork that they are not allowed to charge me fees especially not threaten me that if I didn’t have this extra money, I was going to be kicked out. I was checking my bank statements and the night before there was a charge on my card for $25. At Midnigt when I called the front office to ask what that was they told me it was for taxes and fees?? I did not authorize for them to take out any money out of my account. Once my bank statement hit. It said it was authorized pet fee.? About 20 minutes after we got that taken care of. I get another call from the lady in the front office telling me that my deposit had dropped off and I needed another credit card to put on file with another $150 deposit. I told her that I did not receive my deposit back yet and it still shows pending on my account. She said that she didn’t care and if I wanted to stay another night I needed to pay another $150. I had been there for about three weeks and loved the location.
Proctor Thu, 23 January 2025
Bad
Lupe Wed, 22 January 2025
Very good