United States
Canada
United Kingdom
New Zealand
AustraliaThe Hotel Serene Glendale Peoria Surestay Collection by BW Guest Reviews
Overall Average Score:
Good (3.6 out of 5)
Write a review
Menu
| 7.6 miles from Glendale centre |
Write a review
Jenny Wed, 16 April 2025
Very good
Amalia Tue, 15 April 2025
Exceptional
Denique Mon, 14 April 2025
Very good
Mancharie Sat, 12 April 2025
Exceptional
Alberto Wed, 9 April 2025
Good value
Liked: Cleans rooms, tv wasn’t working for first day checked in
Kathleen Sat, 5 April 2025
We went out there for...
Liked: It is in a great location and very clean
Disliked: Nothing
Ronald Fri, 28 March 2025
It was very convenient
Liked: Nothing
Disliked: The upstairs for the room
Amanda Wed, 26 March 2025
Bad
Disliked: They charged me a $150 claiming that the Rose pedals stained the sheets. Rose pedals that were laid ON TOP of the bed, not between the sheets. This was a surprise from my spouse for our 1 year anniversary. The curtain would not pull down all the way, so I had to place an iron on it to hold it down. Housekeepers came to the door at 10 am when check out wasn't until 11 am. I will never stay here again. I believe they charged that $150 because of the Rose pedals.on the floor. Had I known, I would've requested a broom from the lobby and cleaned them up.
Curtis Mon, 24 March 2025
Good except for the TV
Liked: Breakfast was pretty standard. Very good location.
Disliked: I had some time and wanted to watch the NCAA basketball games. The room tv worked for about 15 minutes and then went off. Went to the desk and was told to check the HMDI setting, the cable box setting, cords, unplug power, etc, etc.Did all of that. asked to have some one come and look at it. Received no help. WEnt in again the next morning. REC'D no help until late afternoon second day. They did get it working but were unable or willing to give me any kind of discount for lack of a TV in the room.
Van Sun, 23 March 2025
Do not book this hotel...
Liked: Nothing.
Disliked: Bed not made. Had to change my own sheets. Tv didn't work. Telephone didn't work. Wouldn't refund my money when I wanted to cancel and get out of there. Worst hotel experience I have ever had.
