Pleasant

Liked: Location, clean and price.
Disliked: Noise during the night. Our room was next to the store room, bumping and banging, throughout the night.

Perfetc place and perfect staff

Liked: Lovely place lovely staff and perfect everything !!!!!
Disliked: Staff lovely and hotel is nice and clean

Great place to stay -...

Liked: Super friendly, helpful staff.Nice sized room.Quiet.Lots of parking spaces.Affordable drinks at the bar.Comfortable communal spaces.
Disliked: Light fittings by headboard in our friends room didnt work.Our room had two ceiling lights missing compared to our friends room next door to ours.

Very poor

Liked: Staff were nice
Disliked: Poor hotel rooms 112 & 102 -  December 2024  On the 3rd  of December I stayed in Room 112 (a Classic King Room) and on the following night I stayed in Room 102 (a Single Room).  The hotel’s website describes their accommodation as follows, “Our rooms and suites are finished to impeccable standards, offering the perfect space for you to enjoy time away from home.” Both of the rooms I stayed in were far from this. The carpets, walls and bed bases were stained in parts. The paintwork and finish were poor throughout the rooms. The furniture was also basic and dated. The bathrooms were particularly dated and in extremely poor condition. The bath panels were damaged and the sealants around the bath, sink and toilets had to be seen to be believed. The heated towel rails in both rooms were rusty in parts. The shower head in Room 102 was in an extremely poor state and was clearly unhygienic (as shown on the attached photo).  On my return home I contacted the hotel on three separate occasions to raise a complaint about the accommodation I stayed in but got no response. Make of this what you will. I shall be returning to the Rhondda valley next year in relation to work but I shan’t be staying at this hotel due to what I have outlined above. Nor would I recommend it to anyone visiting the area. One final note. All the staff I interacted with whilst I was at the hotel were lovely and the reception area was decorated nicely for the festive period. However, this does not make up for the poor state of the rooms and how they are glowingly described on the hotel’s website.

Will definitely return!

Liked: Lovely breakfast, comfy room, staff friendly and helpful.

Average

Liked: Breakfast okay. 2nd day no help yourself as not enough guests staying
Disliked: Bathrooms need updating. No heating in room

Very good

Bad

Disliked: I didn’t like the fact I booked 3 nights didn’t even stay the first night so phoned and asked could u refund the other too and they didn’t even have the decency to phone back

Poor hotel rooms 112 &...

Liked: Hotel staff were nice.
Disliked: On the 3rd  of December I stayed in Room 112 (a Classic King Room) and on the following night I stayed in Room 102 (a Single Room).  The hotel’s website describes their accommodation as follows, “Our rooms and suites are finished to impeccable standards, offering the perfect space for you to enjoy time away from home.” Both of the rooms I stayed in were far from this. The carpets, walls and bed bases were stained in parts. The paintwork and finish were poor throughout the rooms. The furniture was also basic and dated. The bathrooms were particularly dated and in extremely poor condition. The bath panels were damaged and the sealants around the bath, sink and toilets had to be seen to be believed. The heated towel rails in both rooms were rusty in parts. The shower head in Room 102 was in an extremely poor state and was clearly unhygienic. On my return home I contacted the hotel on three separate occasions to raise a complaint about the accommodation I stayed in but got no response. Make of this what you will. I shall be returning to the Rhondda valley next year in relation to work but I shan’t be staying at this hotel due to what I have outlined above. Nor would I recommend it to anyone visiting the area. One final note. All the staff I interacted with whilst I was at the hotel were lovely and the reception area was decorated nicely for the festive period. However, this does not make up for the poor state of the rooms and how they are glowingly described on the hotel’s website.