Bad

Liked: Out of 3 elevators only 1 worked most of the time so we had to wait a long while to get to my floor. The elevator that worked felt very suspiciously cranky and eventually went bad as well. Good for us that one of the other two was fixed by that time. (The third one was down during all of our stay)The toilets we got had some hair.. remains from the previous vacationers There were no soap and no towls on the first day. When i asked the receptions for towls they told me it would be there later that day in the evening so then i should go get them from the front desk.As for the soap, they just told me to come get it from the front desk which is weird considering that soap is a basic thing for every roomThe hotel’s guest “lounge” and balcony is very messy and dirty. Wouldnt go there
Disliked: Dirty, elevators arent working

Good central location and comfy...

Liked: Location was great close to restaurants, bars and subway. Bed was super comfy. Had a nice outlook from the 16th floor.
Disliked: Could still hear street noise and sirens from the 16th floor but that's just NYC. Only 1 of 3 lifts were working when we checked in which made it hard to get to our room and back down but they were being repaired.

Very good

Liked: Location. Room space. Cleanliness.
Disliked: Staff not very polite. Not all Elevators working. Long time to go down from our floor

Great location but would think...

Liked: The location was excellent
Disliked: The noise from the terrace and the lack of housekeeping.

Disappointing

Liked: The location
Disliked: Out of 4 lifts only 1 was working so you had to wait over 10 mins for a lift every time. The air conditioning was broken. Cleaning staff would only leave 1 set of towels instead of 2.

Very good

Liked: Amazing location and we had maybe the best positionned room with a fantastic view. Big thanks for that. Room in general was fine, as well as staff on the reception, but...
Disliked: ...we booked room for 3, but the sofa bed wasn't ready and there were no sheets and bed linen in the room. When we adressed the reception, they just said "look, clean linen is being delivered now, ask again when you come back in the evening". In the evening, nobody was informed , we were shown where we can take linen ourselves, no pillow sheets were available anymore, so we just brought from the reception what was left And slept in half made sofa bed ...not the best communication and custommer service....

Good location, bad service for...

Liked: Excellent location Clean bathroomOutside viewDaytime attendants were polite
Disliked: Price too highUnfriendly attendant on arrival in the evening.Two elevators out of three were out of order, waiting time up to 20 minutes, no apologies.No TV remote control in the roomFurniture falling apartNo light knob near the beds, need to get up to turn off and on lightsOnly one towel in a room for 4, no floor mat.Guests lounge is on 4th floor

Enjoyable

Liked: Location and majority of staff were helpful and friendly
Disliked: The lighting in bathroom was very dim

Enjoyable visit to New York

Liked: Location
Disliked: No restaurant