Exceptional

Good

Liked: Location & dinner at the Italian restaurant.The door men were very polite and helpful.
Disliked: Room was very dark and small in size compared to the room description (30 sm). also room was very close to the service door and elevator which was very noisy although we have requested for a quiet room at the time of the booking (2 month before stay). Once we arrived to the room, we wanted to drink water, but didn't find any in the room ( as usual is all other 5 stars hotel rooms), when I called the front desk they lady said that usually the minibar drinks are complementally but because our reservation was made through booking.com it's not the case! which we found very strange. she sent two bottles but said you need to buy your own in the future (knowing that there are a coffee maker and tea in room, but no water!). We visit London minimum 5 times a year, but defiantly will not will not stay at this hotel again.

Not enticed to stay again...

Liked: Clean and comfortable
Disliked: A 5% accommodation service charge was added on top of what is an already reasonably high room rate. You could access the rooms via lift without a security pass.

Exceptional

Liked: Modern and clean, location was good. Staff were accommodating and friendly. Room service was very sweet, making the bed very comfy. The chocolates they gave us by the bed stand were really delicious too.
Disliked: Noisy roads, shower water pressure was weak, was quite cold in the room.

Very good

Exceptional

Exceptional

Exceptional

Lovely

Disliked: No smart tv, no sanitary bags