Exceptional

Liked: They made our stay very special and accommodated all of our needs.

Exceptional

Poor

Disappointing and not up to...

Liked: Beautiful property on a great plot
Disliked: Poor service, not clean in common areas , lack of information . More 4 star than 5

Perfect.

Liked: My older son, who is 6 years old, told me he rates the hotel 105 out 10! And cried when we had to leave. He said, mummy I think the Grove is top of my list, I love it even more than Fourseason lol
Disliked: Nothing

Impressive, Pricey Resort With A...

Liked: I stayed here mainly for convenience because it’s located just ten minutes from the Warner Bros. Studio Tour where they shot all the Harry Potter movies. While the resort has some impressive amenities, I did encounter a few setbacks. Upon arrival I waited a little over twenty minutes for my room to be ready. The front desk staff seemed a bit formal and less welcoming than I expected. This was despite numerous texts and calls letting them know exactly when I would be arriving. The fitness center was also challenging – hard to find, with a lengthy walk and a somewhat cumbersome entry process, which limited my motivation to return after one visit. Breakfast at “The Glass House” was a standout, with an extensive buffet, offering nearly anything you could want. However, the bustling atmosphere with businesspeople gave it more of a city “power breakfast” feel than a relaxed resort vibe. All in all, The Grove has a lot to offer, but some of the difficulties tempered my overall experience.

was a good stay.

Liked: Overall the hotel was good. Staff were friendly and nice. Just some incidents that occurred that dampened the stay a little bit.
Disliked: To be honest the hotel seems sunder staffed for a 5 star hotel.

Exceptional

Liked: Staff, food, location
Disliked: No separate shower and Bath tub was very deep with a wide edge making it very difficult (even dangerous because of wet surface ) climbing in/out .I would describe it as mounting a horse. Older people wouldn't be able to use it .definitely needs updating

Exceptional