The Grosvenor Arms, Gillingham

The Grosvenor Arms Guest Reviews

Overall Average Score:

Excellent (4.45 out of 5)

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We highly recommend

Liked: Friendly, beautiful hotel in the heart of the town.

Welcoming team with relaxing atmosphere

Liked: Felt immediately at home such inviting and well chosen decor even down to the choice of toiletries. I felt unable to set shave in the bathroom as the lighting over the washbasin was insufficient plus the ceramic knob to the bedside drawer pulled away.Otherwise 100 per cent happy the team were so genuinely greeting and helpful at such a well sited conveniently positioned hotel.

Pleasant stay at a really...

Liked: On first impression the hotel looked very fancy. The staff were all fantastic and really friendly throughout the stay. When arriving in the room, which was well presented I was met with the radio playing classic FM. Not my station of choice but a lovely and classy touch. The room had a selection of drinks and a complimentary bottle of water (tap).
Disliked: I used the desk for work but the chair at the table was way too small. My room, the same as a colleague, both purchased on Booking.com was around £80 more expensive which is likely my fault for booking so late but that feels really bad. I think the bed was comfy and huge but the pillows were too thick for me and I did not sleep well that evening.

Stunning romantic getaway spot

Liked: We enjoyed a lovely romantic two night stay here. We stayed in a suite, which was gorgeous, really spacious with a huge shower, roll top bath, nice coffee machine and comfy bed. The food was lovely in the restaurant and overall atmosphere really delightful.

Great stay

Liked: Amazing staff, so happy to help and very friendly. The food was also very good. Great central location. The hotel has a lot of history and has original features.
Disliked: Nothing we didn't like