The Great Rivers Ascend Hotel Collection Guest Reviews
Write a review
3.1 miles from Alton centre |
Write a review
Isaac Fri, 11 April 2025
Good
Liked: Breakfast needs a improvement there’s not many options There’s no oatmeal and no fruit. Pool not heated. But overalls it was okay
Natalie Thu, 27 March 2025
Poor
Crystal Sun, 9 March 2025
Very poor
Liked: We had no hot water on the first night. I complained about it first thing in the morning and they stated that maintenance would be in shortly to look at it. I was expecting it to be fixed by the time we got back in the evening. I went to go check the water on the second night and it had not been taken care of. I went to the desk again, maybe they would switch our rooms, in hopes that a hot shower was in our future. Nope, no open rooms so no hot water again. My daughter had just finished day 2 of dance competitions and was in need of a shower badly. No help was given at all or any consolation for the trouble that we had faced. Maybe this isn't a problem for some, but when you want a home away from home with practical amenities, there should be some sort of gesture from the responsible party.
Disliked: No hot water
Gerhonda Sun, 9 March 2025
Pleasant
Patsy Sun, 9 March 2025
Exceptional
Jeanne Wed, 19 February 2025
The stay was fine but...
Autumn Mon, 17 February 2025
Bad
Amanda Thu, 30 January 2025
Pleasant
Liked: The room was nice. The room was also clean. I would go back when the hotel was not under construction to see if things could be better.
Disliked: The building was under construction and there was a mess everywhere. The staff was not trying to clean anything up. I seen multiple maids walk around mess in the elevator. It was also really loud.
Lynn Tue, 28 January 2025
Good
John Mon, 27 January 2025
Exceptional
Liked: The room were really nice & the rates were very good through Booking.com.
Disliked: The breakfast was ok, but not a lot during the 1st day! But not yo bad!