Workers on Strike = Disappointing

Liked: The access to the beach and pool was prime
Disliked: The property did not let us know that the workers have been on strike for the past month. There was nobody to come and clean our room or switch out our bedding. The bathroom was filthy with hair from the previous stay all floors show signs that they had also not been vacuum or cleaned. We also had to go to the 12th floor pick up our own clean towels and supplies for the room like toilet paper. I was traveling with my 1 year old baby and spent most of my time in the room cleaning to make sure she would not get sick.Both of the poolside and beachside bars/food options were also unavailable which meant there was no convenient food or drink other than a distant food truck on the edge of the lagoon and the ABC store which was quite a distance away From when we booked to when we arrived to check into our reservation we were not told about the strike and how we would have to be cleaning and maintaining our own room while on vacation. To add to this disappointment the protesters were screaming on mega phones and blocked entrances throughout the property which had a huge effect on the peace, and my family’s ability to sleep at a decent time. When we finally had enough I brought my concerns up to management and was told I would have my room cleaned (floors cleaned and bedding changed) and we would be refunded our service fees, but neither of these things happened. I called The Hilton corporate office and they said due to the strike they cannot help and referred me back to the manager who did not follow through on her promises. I will never stay at a Hilton again due to the service I received after spending several thousand dollars. There was no remorse and little effort Given to make our stay better after we paid. I’m sure none of the other reviews will go into this much detail about what happened during their stay if they have been compensated at all, but I am disgusted by the way we were treated as paying customers.

Cant wait to go back

Liked: our room was clean, spacious, and modern, couldnt fault it
Disliked: We had a workers strike on while we were there, it slightly took away from the stay but we didnt miss out on anything when we needed something the hotel dint hesitate

Don’t waste your time

Liked: The location
Disliked: Really bad experience

Close to town and the...

Liked: Perfect location
Disliked: Not very friendly staff

Ideally located with friendly staff.

Liked: Access to the beach. We were a family of 15, spread over 4 suites. Ideal to have 2 bedroom suites for the larger families.
Disliked: Our taxi driver dropped us at the lower level. There was no one to tell us where to go. We went to a central check in and were told we needed to be on the next level up, to check in. We had 7 young children and travelled for 20 hours. Wasn't a good start.

Exceptional

Superb

Liked: Best location, personalized service of staff (Special mention to Bryan) very clean rooms and perfect room layout for my Family.

Wonderful

Liked: Staff was really welcoming, units were very clean.
Disliked: There is nothing I would change

Superb

Liked: The pool was not crowded and easily accessible.
Disliked: The beds were great but the pull-out sofa bed was very uncomfortable.