Conveniently situated from arena. Car parking nearby. Nicely decorated. Comfortable beds, pillows. Shame the bathroom in room 103 stank of drains. Due to staying after a concert with a child in tow, it was too late/difficult to complain after 11pm. On check out around 8.30am the morning receptionist was non plus about my comment/complaint and whilst she did say a half heartened ‘sorry’ - it didn’t sound genuine and there was no further conversation to be had.

Liked: Comfortable bed. Plenty of tea/coffee, bedroom supplies.
Disliked: Room 103 - bathroom stank of drains the whole time. Very unpleasant. The morning receptionist provided a weak ‘sorry’ bit wasn’t overly interested.

Very good location; excellent room; top class food and drink; excellent customer service.

Liked: Customer service; very clean room; excellent on site food and drink; breakfast top class.
Disliked: None.

We had a noise problem from other guests, so they moved our room. They were all very good and understanding, though it appeared that the noisy guests had created problems on other nights and police were called out. So why, when knowing that they had a guest issue we were put in a room by the problem, I'm unsure but we were moved very quickly. Decor was a bit hit and miss in some areas and cleaning was an issue. Breakfast was wonderful. if a little slow, but great choice.

Liked: Staff and breakfast.
Disliked: Decor needing attention.

Passable

Very good

Superb

Very good

We had perfect date night...

Liked: Everything
Disliked: Nothing

It would have been perfect,...

Liked: The food was amazing, we had Sunday lunch and breakfast the following morning. Definitely a 5* experience.
Disliked: The bathroom, firstly there was a sewage smell which permeated into the bedroom as the bathroom door didn’t close properly. Secondly, no heating at all in there. So for those two reasons we didn’t even shower…

Very good

Liked: Location and uncomplicated admin.
Disliked: I was okay with everything.

Superb

Ok

Liked: Comfy bed
Disliked: Took around 40 minutes late to check into our room as apparently wernt ready to be told wouldn’t be let in a dirty room.bathroom floor and bath not clean