Very good location; excellent room; top class food and drink; excellent customer service.

Liked: Customer service; very clean room; excellent on site food and drink; breakfast top class.
Disliked: None.

We had a noise problem from other guests, so they moved our room. They were all very good and understanding, though it appeared that the noisy guests had created problems on other nights and police were called out. So why, when knowing that they had a guest issue we were put in a room by the problem, I'm unsure but we were moved very quickly. Decor was a bit hit and miss in some areas and cleaning was an issue. Breakfast was wonderful. if a little slow, but great choice.

Liked: Staff and breakfast.
Disliked: Decor needing attention.

Passable

Was ok for price

Liked: Location was great most staff were amazing. The room price was good for what was expected. The bar area was good bit over priced but great staff, hotel location was across from station Tesco across road food restaurants were easy walking distance
Disliked: Room was a bit dated but got told reverberations soon. Toilet didn’t flush the sink tap had small bar to change temp was missing. Tv was basic no Netflix or anything on it. The man on nights was a bit abrupt and rude but not so bad to raise with hotel but enough to annoy. The room was sometimes hot then cold noises from other rooms hearing chairs being dragged over wooden floors

Swansea trip

Liked: Nice room, comfy beds, staff friendly, really nice atmosphere in the bar area, great breakfast as well.
Disliked: Shame windows didn't open in room to give some fresh air.

Exceptional

Exceptional

Liked: Just great. Massive bed!! I didn’t have to shove her over all!!

Exceptional

Liked: Clean room friendly staff great breakfast

Only Hotel Next to Railway...

Liked: The main reason for booking the hotel was that it was the only hotel that is right next to railway station. So for a night's stay, it was ok.The breakfast was great and very worth it, especially The Grand Breakfast. Pay GBP12 per person if you pay at check-in or GBP24 if you decide the next morning.
Disliked: We booked two room for two adults and to teens. There was no option for us to book a family room. When we arrived, they gave us a family room which could comfortably sleep four and a twin room for our two teenagers. when we tried to cancel the twin room, they would not accommodate.It's an old hotel and needs upgrading. For example, in the twin room, there was no working heating. There was an air-conditioning unit and the heating was not working and only blows out cold air. Only when we talked to the staff, they the note that that specific room the heating unit was not working and that there was a portable heater kept in the cupboard. The twin room also had hot water issues and the teens came to bath in our family room.When we went to our assigned family room, we realised that ours was the only room that did not use a key card. Instead, we were given a key that we have to unlock and lock physically.

Excellent accommodation

Liked: Clean, location and spacious room.
Disliked: Shower wasn’t very powerful.

Exceptional