The room was nice but...

Liked: Really spacious room, nice decor , comfortable and clean
Disliked: Strange set up as our room was in a different building to the one where the reception was. Also the breakfast was in a different building and our room was below ground, although we did have natural light so it was ok!

Lovely quiet retreat

Liked: Good choice
Disliked: coffee

Cozy hotel walking distance from...

Liked: We got an upgrade to the suite which was beautiful. Loved the Coffee in the room and flexibility to cast content to TV. Staff were really helpful.
Disliked: Carrying luggage to first floor

Superb

Great value

Liked: Beautiful room , well decorated and spacious
Disliked: The bathroom was very narrow even though it was very clean, the pillows were a little hard

Superb

Liked: Great location, fantastic staff, all very helpful, discreet, quiet and calm atmosphere in the heart of London
Disliked: Tiny thing: my partner hope to find dressing gown & slippers as in other boutique hotels we've stayed in...! Maybe you could think about adding those in to the mix?

A Gem of a Hotel...

Liked: The staff stood out to me. They were so accommodating and efficient. The location was in a lovely part of Camden, London. I took the Piccadilly Line from Heathrow directly to Russell Square and then walked 10 minutes to the hotel, extremely convenient. Uber pickups at the hotel were similarly convenient. I will stay here every time I return to London. Also, being able to eat breakfast, lunch and dinner at GoodEnough College across the street from the hotel was a great plus; the student staff there were equally friendly and welcoming.
Disliked: There is very little to not like in this hotel.

Exceptional

Very pleasant

Liked: LocationUpgrade which was greatly appreciated
Disliked: No elevatorNo information as to location of restaurant, barNot suitable for people with limited mobilities