Have stayed several times ,...

Liked: Location and all facilities
Disliked: A bit more engagement on arrival would be great

Superb

Excellent location, helpful staff

Liked: Staff were very helpful. Excellent location and breakfast. Comfortable bed.
Disliked: The room was old fashioned and not decorated to the standard on the website.

Very pleasant

Liked: Georgina look after us very well in the restaurant. Everyone was very helpful and good natured.
Disliked: We got an email advising us that the car park might be full and not to use our car if we could avoid it. That seemed a bit idiotic as we were travelling down from Yorkshire.

Great stay but the car...

Liked: Great location-
Disliked: Room 1 located next to the reception was a little noisy. I wasn’t too impressed to find my car completely covered in bird poo in the morning and car park covered in droppings from the over head trees . An iron in the room would be a great addition.

Very central but overall disappointing...

Liked: The breakfast was good.
Disliked: The rather frosty reception, the fact that we were allocated an apartment even though we booked a room in the hotel building. Apparently due to emergency maintenance of the room booked!

High expectations but left underwhelmed

Liked: Great location for walking into Norwich centre. Good pub/bar area and great ales. Attractive looking building from the outside. Staff were attentive.
Disliked: Room smelled of urine largely due to the bathroom. Couldn't control the heating and leaving the window open lead to noise from the outside - people chatting loudly, smoking etc.... The light-grey stair carpet from reception up the staircase was very dirty.

Convenient location, welcoming friendly staff,...

Liked: Great location, nice bedroom, great foodNice area and easy to walk to centre
Disliked: No real bar area to relax and have a drink during meal times

Nice hotel in good location.

Liked: Good cooked breakfast, perfect Eggs Benedict with runny yolks. Hotel well placed for an easy walk into city centre 5-10mins. Parking not a problem.