Lovely comfy hotel but not...

Liked: This hotel in well situated, and with very comfortable and clean rooms. It's also quite cozy - somehow they've cracked the code of finding the right temperature.
Disliked: When I arrived to the hotel, there was absolutely no staff around. I rang the bell four or five times, and called the main hotel number twice. It was on the second call, after I had been waiting in the empty reception area between 10-15 minutes that someone finally emerged. I had arrived earlier than I thought I would, so I understand if they weren't immediately there, but I was left waiting for a long time.

Nice place to stay

Liked: Very friendly and clean and comfortable

Superb

Quick visit

Liked: Lovely breakfast
Disliked: Room was smaller than the last time and the double bed feels a bit past its best.

Evening out

Liked: Spacious room, comfortable bed. Breakfast was lovely, no complaints
Disliked: A wee bit tired in bits.

Passable

Liked: Front of house staff totally uninterested in customer service. The breakfast waitress couldn't off been more helpful. Totally different customer service awareness.. The hotel is old dilapidated and the smell of paint was overwhelming during my stay. Strange when you have to boil the kettle on the floor because there are no plug sockets above floor level.. Great food but poor hotel. Not be back..

We would definitely recommend a...

Liked: The hotel is exceptionally clean and well managed.
Disliked: Mattress was a little on the spongy side causing "roll together". Dining room and in-room facilities had two types of sugar but no artificial sweetener option.

Superb

It could be better.

Liked: Staff were helpful enough, room was big.
Disliked: Bed was very uncomfortable, couldn’t sleep until the nightclub closed. (Not hotels fault that, just too much outside noise).Breakfast. It was probably the was probably the worst Scottish breakfast I have ever had. Black pudding,links,potato scones were all deep fried. Deep frying black pudding makes it rock solid and taste burnt. Kinda feels a lazy way to cool it. tomatoes were rock solid and cold, scrambled egg was a congealed lump. Thought it best to just accept that it wasn’t worth eating and let my feet do the talking and leave it there.A real shame as all the staff I dealt with were so helpful.