The hotel was clean and the staff friendly and located near to the Bath Forum, which is why we chose it.

Liked: Reception when we checked in.
Disliked: Nothing was bad.

Beautiful hotel and spa but...

Liked: Beautiful spa and variety of experiences in the spa, great location, bed was comfortable. Toiletries were nice
Disliked: Atmosphere was uncomfortable, bar and breakfast prices were very high and not good value considering local area. Staff in the spa were not welcoming

Very good

Disliked: Our room didn’t get made up

Great location and lovely hotel....

Liked: Lovely rooms. Very comfortable space. Location was great. Very kind staff.

Wonderful hotel for an escape

Liked: The hotel is so lovely and the staff are wonderful especially the concierge’s. The hotel smells so nice we always love to come here if we can get away . It has the best spa and is so close to the town center.
Disliked: Nothing

Pleasant.

Liked: Excellent location right in the centre. Lovely spa facilities. Staff very pleasant. Room a good size. Hotel decor pleasant.
Disliked: Bathroom drains blocked so awlful smell. Did send someone to fix it but smell remained so not pleasant. Don't bother paying for the ridiculously over priced breakfast. Everything was very fresh and I imagine top notch ingredients but stayed in b&b which have same quality but do not charge those prices. Annoyingly they tried to charge us for breakfast on checkout even though we had paid in advance. This was very much a treat stay and never stayed in a 5 star place before. it was nice.

Exceptional

Exceptional

Nice but limited enjoyment of...

Liked: Very nice, clean and luxurious feel to the property. Very well located, walking distance to all amenities Bath has to offer.
Disliked: I don't understand why the spa facilities of the hotel couldn't be used throughout the day. It's only open in the morning and evening, unless you book a treatment. This results in having to manage dinner reservations around this time and also makes it quite busy in the spa.

Such a great place to...

Liked: Everything from the room to the staff. The spa and beds were exceptional
Disliked: That a tip was put on our bill without us authorising it.