The hotel was clean and the staff friendly and located near to the Bath Forum, which is why we chose it.

Liked: Reception when we checked in.
Disliked: Nothing was bad.

Exceptional

Unlucky with the wrong room....

Liked: Location is amazing and the decor very classy . Beds comfortable and having complimentary soft drinks is a nice bonus . Spa was a very lovely plus as well .
Disliked: Unfortunately we were on the forth floor room 321 and it was very noisy and kept us awake we think it was coming from the water tank.

Superb

Great location friendly staff but...

Liked: Staff were excellent Room was very well equipped with everything you need and shower pressure was great Very good location just opposite the therme spa and near Roman baths museum
Disliked: Spa should be available all day to residents Mattress and pillows were rather uncomfortable (they felt very tired and too soft) resulting in a bad night’s sleep I’d expect a king size bed at that price too Breakfast at £40 pp is very overpriced

Nice enough but wouldn’t stay...

Liked: Nice central location, lovely room and friendly staff.
Disliked: Told I had booked a stay via booking.com with breakfast included and believed that is what I had booked, at checkout was charged £120 for the 2 days breakfast and told I hadnt booked a stay with breakfast… had I known I would have gone into town for breakfast as I’m almost certain you could get a better one cheaper elsewhere.Also as a result of having to believe I had breakfast included I cut my brief / limited time in the spa short, paying guest should really be allowed to use the spa when they like not have spa day people prioritised

Luxurious, warm and cozy hotel.

Liked: Spotless, comfortable, friendly staff, great location, facilities.

Exceptional

A lovely, relaxing weekend away

Liked: Great location, excellent spa and friendly staff
Disliked: Very expensive bar and restaurant

Exceptional hotel and staff. Highly...