Very good

Very good

Close to the venue for...

Liked: Lovely ambience, room lovely and clean bed so comfortable.
Disliked: I was disappointed that we had to pay for parking on top of the cost of the room which was quite expensive.

Great staff and venue.,

Liked: Abin welcomed us. Very welcoming and even asked what was the occasion. Great bloke. Nish was also great at reception and restaurant, she was great also. Good look with your Cambridge degree Nish! . Bar staff and all the others were great also. Great place to stay. Only 2 years old, 15 minute walk to the city, parking is expensive but convenient.
Disliked: No muesli but great selection of breakfast alternatives

Exceptional

Exceptional

Lovely interior and rooms -...

Liked: The hotel interior is beautiful and is reflected in the images shown on booking.com, the rooms are clean as well as the spa. The beds are very comfy and the bar staff were very friendly, one lady in particular working at the bar was very helpful and you could tell she was genuinely there to help and provide a good experience.
Disliked: It is clear that the booking terms are misleading if you choose the 'Free cancellation, pay at property' option. I checked the fine print before confirming a room and clearly read that I would not be charged until arrival. We needed two rooms to accommodate 5 people hence the booking terms chosen as paying on a credit card at the property was best for us all. The hotel then took the value of one room 4 days prior to our stay and then proceeded to attempt to take the value of the second room. When I brought this up with the hotel, there were numerous back and forth conversations basically telling me that it would have always been taken, as it is their policy. When I contacted booking.com for support, I was reassured that I should not have been charged but this still didn't wash with the reservations team or the reservations manager. I was still told I was to pay the second room by 11am to avoid automatic cancellations. I really made the effort to outline clearly the reasons as to why I should not have been charged as this 'policy' for the terms booked is not/was not outlined on booking.com anywhere at the time of booking. We were honoured and upgrade without asking, which was appreciated and still is but I was still left to be told "I understand the confusion" but there is no confusion, I shouldn't have been charged and shouldn't have had to have had so much time wasted back and forth explaining myself. For us, it was more the principal of not sticking to their terms agreed on booking.com and then when questioned, being told to pay anyway. We felt like we were being a huge inconvenience over the emails and not like a valued customer which you wouldn't expect, especially from a chain like Hilton.Once at the hotel, it can't really be faulted but I would say that if customer service is important to you then there are some clear training needs on how to address a customer.

Good

Overall a good experience

Liked: Good location and on site parking (costs £24 per day for residents)Room spacious and extremely quiet.The restaurant was very good for the one night we had dinner in the hotel Breakfast wasn't included in our tariff and we found other places to eat nearby.The hotel coffee shop is very good.Staff were very friendly and efficient.
Disliked: No room servicing even though we were there for 2 nights. Not sure what happened there!