The Falls Hotel & Inn Guest Reviews
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0.3 miles from Niagara Falls centre |
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Gabriel Thu, 13 March 2025
This hotel sucks.
Liked: I don't like anything about his hotel.
Disliked: Nextdoor neighbors were pretty loud with music and talking , we couldn't sleep well, even after 11pm next door were making noises. Hidden fee for parking lot. False ads on the jacuzzi.
Bophin Thu, 13 March 2025
Poor
Disliked: It is just a motel. The building was old. Bedrooms were stinking. I won't recommend.
Chase Thu, 13 March 2025
Exceptional
Liked: Amazing staff just good energy all around we will definitely be coming back
Wenzel Thu, 13 March 2025
Looks can be deceiving, definitely...
Liked: The location
Disliked: I did not like the fact that the image was very misleading when booking. It was our very first time booking at this hotel. The image on the front page on this website needs to be updated, especially after learning when we arrived that there is the hotel side and there is the motel side. Upon checking in,we were booked for the motel side, which was a first for us as we have never stayed in a motel due to the fact we have younger kids and have always felt safer in an actual building with security. If the booking was clear and showed exactly what was being offered, I would have never booked to stay here.The room we first got was a nightmare, room 221. The beds were not comfortable at all,1 of the beds you could feel a big sink in the middle. We could not stay there, so we had to upgrade to the hotel side. This is where you realized that guests are certainly taken advantage of. We were charged initially, I believe, $30 per night for room upgrade, but we needed a microwave, and because as the receptionist claimed " they don't have microwave in most of the rooms because people were damaging them, so only a few selected rooms have them". We have to pay $45.00 per night, so we had to pay $15 per night for a microwave.The pool room - I am not sure who is in charge of the cleaning and maintenance of this room, but they certainly are not doing a good job. The jacuzzi tub was dirty, and the water was a brownish color.Would I stay here again?
Todd Thu, 13 March 2025
Exceptional
Karrie-lee Thu, 13 March 2025
Mediocre
Liked: Close to everything.
Disliked: My husband and I stayed here the week before, and we were in the newest part of the Inn. The following week, I took my son for a night, and we were put into the shitty old Day's Inn Courtyard. Although I asked to be in the newer building, it was denied without an additional cost.
Cleland Thu, 13 March 2025
Disappointing
June Wed, 12 March 2025
Superb
Liked: Staff was very friendly and room was very clean.
Gaurav Wed, 12 March 2025
Exceptional
Monica Tue, 11 March 2025
Superb