The Exchange Sacramento Curio Collection by Hilton Guest Reviews
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0.5 miles from Sacramento centre |
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Richard Thu, 12 December 2024
Great location, but wouldn’t stay...
Liked: The gentleman who are Valet’s are the best thing about this hotel. Friendly, nice, and on point with your vehicles.Jon in the restaurant in the mornings is great! Great food suggestions.Decent beds and towels.The location is great.
Disliked: DO NOT BOOK THIS HOTEL THRU A 3rd party, the hotel will not offer any changes/modifications or any help if delays or changes pop up. We had 2 rooms and an emergency popped up and the 2nd party couldn’t come, no credit for future use, no discounts, not even the offer of a complimentary coffee, wine, or snack. They do not like 3rd party bookings. The guy Dylan who works the happy hour is not happy at all, barely polite. Obviously does not enjoy his job. It became comical each time we encountered him, Trying to force conversation became a daily goal. We never completed the goal, btw.The shower was disgustingly dirty, the shower head fell off, and the gym could use some air fresheners, it smells like a dirty mens locker room. I think the carpet has been sweated on for years and the door is always closed not giving any ventilation. Once in there, you get used to the odor mostly.
Tomas Thu, 5 December 2024
Bad
Mamie Mon, 25 November 2024
nice but communication of booking...
Disliked: We booked for 4 but only towels, glasses, etc. for 2. when asked for more towels, they were left on floor by room door. Unsanitary place for towels.
Ruvym Thu, 7 November 2024
Pleasant
Jeffrey Wed, 6 November 2024
Exceptional
Jacob Thu, 24 October 2024
Passable
Alex Thu, 17 October 2024
Very nice location, good overall.
Liked: Love the location, the best part is who everything is walkable. The rooms are nice and comfortable. Love the streaming services.
Disliked: My room wasn’t turned down the time I was there and there were issues with check in.
Lisa Mon, 14 October 2024
Very pleasant experience.
Liked: The hotel was older yet in good shape. It was nicely decorated and felt comfortable. The rooms were clean.
Disliked: Coffee was only available in room.
Mary Sun, 29 September 2024
Perfect if you’re going to...
Liked: Location
Disliked: Clean and sort of vintage.
Kimberly Wed, 25 September 2024
Truly delightful in every aspect!
Liked: Perfect location to walk to Old Town Sacramento. Gorgeously refurbished old building. Very clean, professional staff and really nice restaurant!
Disliked: I requested our 5 rooms be located as close togther as possible. We ended up on 5 different floors!