Good

Liked: The location & beds very comfortable
Disliked: Music too loud. Also when using hotel phone to call down to reception no one answered, even used my mobile to try call that way and again no answered. Had go down stairs in my pjs to ask if they could lower music and was told no without asking anyone. Asked to speak to management and was told "yes that's me I'm management"

Lovely experience

Liked: Bar area lovely. All the rooms and decorations lovely. Staff really welcoming
Disliked: Breakfast room a bit canteens Downstairs. Breakfast itself average

Exceptional

Exceptional

Amazing break in Empress hotel

Liked: Great location, fair price
Disliked: Not applicable

It was good , however...

Liked: It was clean and quiete
Disliked: Na

Exceptional

Liked: Overall, the service was good. I suggest including a complimentary bottle of water daily and improving the lighting in the rooms.

Beach front.

Liked: beach front property . but remember beach is not clean just good to see. nice bathroom.
Disliked: Basically it’s not 5star property as described on booking.com it’s a 3star. Average breakfast. no parking.

Pleasant

Liked: Breakfast and evening meals were excellent.
Disliked: Room rather small and cramped