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The Empress Hotel eeee - 0745 127 3975
The Empress Hotel, Central Promenade, Douglas -0745 127 3975
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BOOK ONLINE OR CALL - 0745 127 3975
4.15
HOTEL RATING: 
VERY GOOD
4.15 out of 5 (2198 Ratings)
0.4 miles from Douglas centre
BOOK ONLINE OR CALL - 0745 127 3975
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Hotel Description
Overlooking Douglas Bay on the Isle of Man this hotel has a piano bar and large lounge and a conservatory that features panoramic sea views. There is a choice of dining options at The Empress Hotel including a French-style brasserie restaurant or The Piano Bar which serves a full bar menu daily until 9.30pm and a range of drinks. The hotel's rooms all have modern décor and come equipped with satellite TV. Guests can also make use of a work desk and facilities for making tea and coffee. A variety of shops can be reached in under 10 minutes' walk and there are restaurants to eat in along the nearby promenade.

Check-in time: 15:00   Check-out time: 11:00
Enter Your Dates
4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
A
Business Center
w
Non Smoking
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Garden
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Elevator
` Coffee shop
` Packed lunches
` Heating
` Fax/photocopying
` Snack bar
` Shared lounge/TV area
` vending machine
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Live entertainment
` Restaurant(s)
` Daily Housekeeping
` Non-Smoking Rooms Available
` Wine/champagne
` Outdoor furniture
` Themed dinner nights
` Smoke alarms
` Fire extinguishers
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Electronic room key
` CCTV security in common areas
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Restaurant (special diets available)
` Tour services

The Empress Hotel Guest Reviews

Overall Average Score: 
Very Good (4.15 out of 5)

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4.5

Wonderful - 4.5 out of 5

Megha Sun, 17 November 2024

A nice hotel at great...

Liked: The rooms were warm and clean. The restaurant also offers great options.
Disliked: The lighting in the room is something that was not good.

4

Very Good - 4.0 out of 5

Alan Sat, 16 November 2024

Just what we needed

Liked: Room was lovely and perfect for what we needed. Hotel is right on the sea front and a short walking distance to the centre. I like the phone at reception to be able to call a taxi if needed. Room was cleaned everyday if we wanted to and nothing was to much trouble. Needed a room for 3 adults and not many places have rooms available for 3 adults so this was a great thing for us as a family.

4

Very Good - 4.0 out of 5

Mark Sat, 16 November 2024

Fantastic place to stay for...

Liked: Very good value and a great breakfast.
Disliked: I like a thin pillow but it’s hard to cater for everyone.

2.5

Fair - 2.5 out of 5

Linda Thu, 14 November 2024

Spoiled by management and the...

Liked: The breakfast and breakfast staff satisfactory
Disliked: I ordered a meal which was not satisfactory. When I complained I didn't even get an apology or an acknowledgement.I pursued it with the staff and was met with an angry exchangeI reported this to the management and received an apology over the phone in my room and the promise of a refundThe following morning I was met by the chef who was really aggressive would not accept anything I saidI never raised my voice and was polite at all timesVery surprised at what seemed to me to be lack of training of the management, and to be verbally attacked by the chef at reception as if he was in charge?? Again no apology from him, just said it must be my taste

4

Very Good - 4.0 out of 5

Michael Mon, 11 November 2024

Very good

5

Exceptional - 5.0 out of 5

Adejoke Mon, 11 November 2024

I would recommend this hotel...

Liked: Great lodge and the rooms are spacious, neat and tidy. Location is closer to beach and town centre. Nice sea wave view.The food was great, breakfast was included with the fee. We had a joyful stay.
Disliked: None

5

Exceptional - 5.0 out of 5

Joanna Mon, 11 November 2024

Had a womderfull stay here...

Liked: Staff very welcoming and very helpful arrived of early morning ferry staff was able to accommodate us early check in which was so nice of then was really nice thing as was struggling from the journey due to my disability

5

Exceptional - 5.0 out of 5

Kinlin Sun, 10 November 2024

Excellent

Liked: Clean ,staff very pleasant Breakfast wonderful

4.5

Wonderful - 4.5 out of 5

Daryl Fri, 8 November 2024

Great value hotel

Liked: Good location
Disliked: Nothing

4

Very Good - 4.0 out of 5

Joanne Thu, 7 November 2024

I enjoyed myself on the...

Liked: It was all good, except the staff on the front desk. But the staff behind the bars and in the dining area were terrific. Breakfast was, although I'm over continental breakfasts.
Disliked: The people manning the front desk. Scowl much. When checking in the young woman obviously didn't want to be there, and no one, not one of them, said good morning, or good afternoon as you walked past.

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The Empress Hotel Central Promenade, Douglas