Disappointing

Liked: T
Disliked: The hotel was under renovation and elevators were not available. It would have been nice to know, would have stayed somewhere else. Bad smells in the hallways and service elevator. Long waits to get to the upper floors. Staff seemed to be lost.

The clerk at the desk...

Liked: Nothing. Facility was under construction yet there was no mention of it on any of their descriptions.
Disliked: The facility was under construction. We had to use the service elevator which was in an employee’s only area to gain access to our room or visit the roof top amenities. The facility also smelled like sulfur/sewage. It was very unpleasant. Also, the other patrons across from my room had a party and were yelling and playing loud music well past midnight. I had an early flight and had to get up at 0300. I called the front desk and notified them of the disturbance hoping it would be rectified, but it was not. The noise continued until almost 0200.

Bad

Great location at a wonderful...

Liked: Wonderful location and comfortable bed

Great staff from Tony at...

Liked: Location to center of town
Disliked: Clean

Exceptional

Hotel blames booking.com. Booking.com blames...

Disliked: Made reservation in June, paid $428, and got switched from king bed to 2 doubles 24 hours before arrival. No partial refund since “room is the same size.” Would love to know what someone had to do to get my king size bed . Extremely poor customer service.

Exceptional

Superb