The Dilly Guest Reviews
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Write a review
Steven Sun, 3 November 2024
Incredibly disappointing and poor value...
Liked: The location.
Disliked: The room was awful. I booked a superior room. On checking in I asked if I could pay for an upgrade but was told they had already upgraded me - to the roomI paid for. The bathroom was shocking for the level of the room I booked and I was embarrassed how poor the room was. Had I been staying more than one night I would have complained. I stay in London now and then and recommend hotels to clients. I cannot recommend the Dilly after this stay.
Michael Sat, 2 November 2024
The staff that were there...
Liked: The staff. Amazing. The birthday surprise for my wife was brilliant. Eleanor from guest relations needs to be thanked especially, however, all of the staff were lovely.
Sarah Sat, 2 November 2024
Great location for a shopping...
Liked: Great location, staff were excellent & very helpful. Bedroom was great size for family.
Disliked: The bedroom was very hot.
Denise Sat, 2 November 2024
Birthday treat!
Liked: This is an exceptional hotel with happy, friendly and attentive staff. Very clean hotel with plenty of amenities, in a prime location and walking distance to Buckingham Palace and St James Palace. Very thoughtful hotel staff who care about guest stays. Upgrades and special touches that make stays fabulous. Couldn’t fault a thing!
Disliked: N/A!
Georgia Sat, 2 November 2024
Pleasant
Chloe Sat, 2 November 2024
Exceptional
Chess Sat, 2 November 2024
Exceptional stay
Liked: The staff were warm and welcoming and made our stay so special. The room was exceptional and the little touches made our stay even more wonderful. The Dilly Teddy has a very happy home back in Pembrokeshire! The breakfast was delightful.
Disliked: Good tea is hard to come by in London, but that is because I am fussy! I can't really complain about anything.
Susan Sat, 2 November 2024
Comfortable stay that felt special
Liked: Fantastic location a short walk from Piccadilly Circus. Staff were friendly and helpful and we were lucky enough to receive a room upgrade. Extra large bed that was very comfortable and probably the best quality breakfast buffet I’ve had in London - freshly cooked omelettes too
Disliked: There was nothing we didn’t like, however I think there are some areas of the hotel that could do with a bit of an update
Nadja Sat, 2 November 2024
Not worth the hassle
Liked: This location is amazing
Disliked: The room was not clean. It is old and the heating was not working. The staff checked us out while we were having breakfast without out knowledge well before check out time so our room key was not working when we got back to the room. While at reception they argued that we are not in the system. Only when they checked the paperwork they realized what they have done. No apology no nothing. Quite unfortunate
Adrian Sat, 2 November 2024
A memorable anniversary stay
Liked: We stayed in London to see a show for our anniversaryOn arrival at the hotel they had upgraded our room to a junior suite for our anniversaryIn the room it's self was decorated with balloons and petals celebrating our anniversaryAnd later a Bottle of bubbly and sweet treats arrived compliments of the hotel.I was expecting nothing so was blown away by the hotels generosity.Everyone was so polite, helpful and friendlyBreakfast was a delight hot food being continually refreshed and an array of delicious treats on the self serve buffet.I would recommend the Dilley to anyone
Disliked: The one niggle outside of the hotels control was the noise from revellers late into the night.