The Cumberland London

Superb

Complain

Liked: the location is excellent, and room size
Disliked: Room 1052 on the first floor. Noisy staff after 12 midnight because of the service room opposite my room. All night they opened and closed the door. I spoke to them to no avail. I called the cleaning staff and they did not clean it. Unfortunately, the location is excellent, but the hotel needs better staff.

Superb

Nice room, good location, terrible...

Liked: Location, rooms were spacious and clean. Restaurant and bar was good
Disliked: Terrible breakfast. Too busy and overcrowded- not a good experience

Very good

Overall satisfied

Liked: Perfect location. Great value for money. The room service food needs improvement. Quality not good.

Good

Liked: Very late check in and despite being a guest staying at the hotel they demanded to pay upfront for breakfast before letting me enter the restaurant and refused to charge it on my room as I had left my wallet in the room. Only after a stressful conversation they agreed.

Lovely facility. Lovely venue. Too...

Liked: Tv didnt workShower no pressure

Overall, it is a wonderful...

Liked: The location is amazing. The Lobby and Sound restaurant and the surrounding activities at ground level.
Disliked: Lifts, sometimes I've to wait for a considerable time for the lift arrival, with so much crowed in the lift lobby at various ocasions. It is recommended to have other lift lobby. Occasionally, room cleaning was not that good with shortage of the supplies.