Exceptional

It’s the 6th time we’ve...

Liked: It’s always clean and staff are friendly

Pleasant

Exceptional

bad stay

Liked: comforter
Disliked: staff

Exceptional

Good

Disliked: Cold inside

Disappointing - will never stay...

Liked: Food and service from the food hall was excellent.
Disliked: We’ve always been loyal to the Cosmopolitan, staying in the quiet Chelsea Tower with no issues. This time, guest services convinced us to try the Boulevard Tower, assuring us the 66th floor would be quiet. It wasn’t. A day club DJ started at 11 a.m. Saturday, making it impossible to relax in our room or use the balcony despite multiple closed doors. I was recovering from illness, and my husband, who has PTSD, found the repetitive bass distressing.Sunday’s DJ grew louder throughout the day, and at 11 p.m., the noise resumed, disrupting our sleep. When we finally requested a new room, we were moved to an ADA room in the Chelsea Tower on the 27th floor, directly above the club, where the noise was even worse. Attempts to return to our previous room were denied. We got no sleep, felt dismissed by staff, and spent $600 to change our flights and leave early.The experience made it clear the Cosmopolitan prioritizes clubgoers over hotel guests. Additionally, maintenance issues—like a faulty tub stopper and lime scale—made the room feel less upscale. After years of loyalty, we’ll stay elsewhere next time.

Exceptional