Pleasant

Very good

This hotel is not even...

Liked: Didn’t have breakfast. The location is good.
Disliked: My family and I booked rooms 537 and 539 on Friday, February 28th and Saturday, March 1st. Our experience was unpleasant. The hotel smells bad at the entrance to the lobby; room 537 was dirty, there was a curtain that was too long and swept the floor; the shower was dirty and had moldy areas in it; the water pressure was weak; the water was not hot enough; a damaged elevator, causing unnecessary waiting time; the check in for our other room 539 was late because it had not been cleaned yet, the front desk manager told me that the hotel would give me a credit for it which they never gave; the fence and the system to enter and exit the parking lot was defective and made us lose time; lack of personnel; they ran out of clean glasses at the lobby bar on Saturday night and early Sunday morning; this hotel is not even a shadow of what it once was. Unfortunately, I do not recommend this hotel. It is sad that I live in Puerto Rico and find myself in regrettable situations like this. There are no excuses. The fact that they are remodeling is a repeated story in some hotels where the improvement work is excessively prolonged; the lack of maintenance, personnel, glasses and the problems experienced have nothing to do with remodeling.

Exceptional

Everything was great except the...

Liked: Location
Disliked: Mold in the room and the smell

Never will I ever return...

Liked: The location and scenery only
Disliked: The lack of staff support a non friendly only one elevator was working on whole property up until the day before check out! NOT one of numbers to contact staff from room NEVER answered calls for any assistance the balcony was dirty never cleaned before check in and the staff act like they didn’t care of non of the customers concerns

Enjoyed it

Liked: The Locstion
Disliked: The broke. Elevator

Exceptional

Pleasant

Liked: The view
Disliked: Room was ok. Pretty dated