Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Disappointing

We was certainly our 28...

Liked: We like everything about our stay

My stay was great my...

Liked: Breakfast was great
Disliked: All the stuff that was on the menu was not in stock

Disappointing

Liked: Staff were nice
Disliked: The water in my room was freezing we did not have hot water and when called they never came ! It’s been a month and I still have not received my deposit back

Superb

Liked: Tasty
Disliked: Not able heat food

Very good

Superb

Not what I expected.

Liked: Everything was broken, TV was old and remote didn't work. They had no batteries for remote. Ice machines on floors were not working. Everything in the room we had was old and outdated. The $27.00 per night parking didn't help. They had a nice pool, however they had no towels available.

I'd go back and as...

Liked: The tub was nice.
Disliked: The view stunk. Plus the lack of accommodation for a suite, like bath robes or glasses, could have been better. Also went for a comedy show and for someone who has worked in theaters for over 25 years, the Celebrity Theatre was the saddest theatre I've EVER been to. Dirty and run-down. I sat front row and watch a cockroach scurry down the curtain (that had burn holes) across the stage only to be stepped on by the headlining comedian. It stole the show.