Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Exceptional

Very good

Very good

Good

Very good

Liked: Very convenient location and the room was very spacious and comfortable. Also had an amazing view of the Ocean.
Disliked: The hotel itself doesn’t seem too clean and a little outdated in the inside.

nice historical hotel

Liked: lovely old hotelcomfortable bedslovely views from rooftop bar
Disliked: we had to ask to have our room cleaned. we were there for 5 days and housekeeping never seemed to come to our room until after 5pm, if at all.

Very good

It was mediocre

Liked: It was ok.
Disliked: The room is dim and people were locked out of their room. This place needs a HUGE UPGRADE in everything!

Good