Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Good

Liked: After the fiasco of calling you for almost 2 hours to fix the reservation dates they kindly upgraded us to a nicer room. That was wonderful and room was nice and the ladies I dealt with that night were great
Disliked: There were roaches in the pool area I mean ones so big you could ride them! Also the pool wasn’t open when I advertised which was the whole reason we went there

Will give another try AFTER...

Liked: The location was the main reason we booked and we’re vintage fanatics
Disliked: I’m guessing there was a lot of renovations going on and the room was a bit disappointing

Needs a good course in...

Liked: Location was very good. Liked the 1930s features and style.
Disliked: Breakfast was outrageously expensive and poor quality. $16 for French toast?? I asked for a sausage on the side as I don't eat bacon a was charged $7 extra. Coffee burnt, cup removed from table to refill same cup in kitchen. Staff very unfriendly. I work In hospitality in Ireland for last 35 years, staff in this hotel need a course in service and good manners.

Exceptional

Liked: All was incredible
Disliked: Nothing to say

Good

Pretty decent stay for your...

Liked: The ocean view was great. Bar, arcade, pool was all nice to have . Board walk few steps from hotel. Rooms were clean.
Disliked: That my security deposit is being held for 10 days and from my understanding it was never a charge and was going to be released at check out. Also pool was really cold . Wish it was heated .

Pleasant

Exceptional

Bad price

Liked: The rooms were full of bugs. The bathroom in 1204 was bad. I called the lobby and they didn't take me into account. In the pool on Saturday there were people drinking and doing drugs. I went to the lobby and they said they would arrive in a few minutes and they didn't. I had to leave. Bad experience.
Disliked: The rooms were full of bugs. The bathroom in 1204 was bad. I called the lobby and they didn't take me into account. In the pool on Saturday there were people drinking and doing drugs. I went to the lobby and they said they would arrive in a few minutes and they didn't. I had to leave. Bad experience.