Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Passable

Exceptional

Passable

Liked: The air conditioner was not good it was hot all night long

Exceptional

Exceptional

Exceptional

Geegee's review

Liked: Room was very nice. Bed was very comfortable. Staff was friendly and helpfulHad a coffee maker in the room. Liked the Dining in service.
Disliked: Couldn't figure out how to work the thermostat Needed tea bags. Room service needed more food choices on the menu. Getting to the hotel lobby can be very confusing.

Very good

This is my third time...

Liked: Property was very clean. Staff was very polite and attentive.
Disliked: The vending machines on my floor were not working. So I asked my son to either go one flight up or down to try other ones.