Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Good

N/A

Liked: Super clean, great service
Disliked: N/A

Disappointing

Liked: Location.
Disliked: Overall disappointed. Used to be a great place. Pity really because location is good but needs a lot of refurbishment.

Superb

Very good

Classic feel

Liked: I like the classic look. Would love to host cocktails, in that room just off the lobby. Play some rat pack music. Nice
Disliked: I had to leave the very next day.

Perfect, beautiful building. Unwelcoming staff

Disliked: People next door were up blasting music until 4am

It was very terrible, not...

Liked: The room was nice
Disliked: A lot of homeless people walking around the building and the building smells like cigarettes

Bad

Liked: Nothing
Disliked: The property is dirty. There is no towels at the pool. I would not recommend no one to go there the rooms need to clean