Liked: Great value. Great location just off Michigan Avenue and Miracle Mile shopping. Rooms geared nicely for biz traveler with free wifi, generous and well placed outlets for phone and computer charging; well appointed. Lobby bar a nice plus.
Disliked: Very little. Bathroom - a bit small.

Exceptional

Exceptional

Would like my refund ASAP!!!

Liked: Location
Disliked: Room had issues with the toilet, it wouldn’t flush… had to wait over two hours before they sent anyone to the room to fix the issue… four hours later I finally got to speak to a manager, whom told me that they would refund all my money charged for the second night!

Very good

Exceptional

Nice but lake of service

Liked: Great location, big rooom
Disliked: When I arrived I smell cigarettes in the hallway. The room was big, but no cleaning, no dry cleaning and no breakfast

Only positive for this hotel...

Liked: Location.
Disliked: Misleading information on listing. No restaurant, bar or breakfast on site. Check in was a problem as even when room was confirmed by email from hotel the room wasn’t available when checking in. Did get a room that was suppose to be an upgrade but again not the case. The price guaranteed thru Booking.com included all taxes and fees. The hotel would not honor it and complained that we should have called directly not use a third party site. I’ve used Booking.com all over the world and never had this type of service from a hotel. Though the hotel clerk tried to be helpful it’s apparent this hotel is either having financial difficulties or simply mismanaged.

Not worth over $400. for...

Liked: The location was great; my room was clean;the only interaction I had with the staff was checking in and out and that was okay.
Disliked: The location was great:my room was clean:the only interaction I had with the staff was checking in and out and that went okay. My major overwhelming complaint was the whole way the billing was handled. My room charge was $246.for one night. My charge when I checked out was over $400. That is an unacceptable surprise. Somehow their addedcharges on top of their room charge should be flagged or highlighted when you are doing the booking so you knowwhat the end result will be. I won't stay here again because of that.

Passable