Very good

Good

Small, misleading price don’t be...

Liked: Local to time square and looked nice in pictures. Hotel is very small and feels very cramped.
Disliked: We booked bed and breakfast then on check out told our kids were not free.. we had to pay a large amount and staff didn’t really care (even the lady manager) this is extremely misleading when I’ve paid for my family a bed and breakfast room. Male staff for breakfast seemed very moody. I would not return after paying over 4k.

Exceptional

will never come back.

Liked: the room was nice size.the concierge and bell boys are amazing.
Disliked: the most rude staff i ever met i felt like i owe them money or something.no room service after 12 am thats not normal for 5 star hotels.the elevator sucks and problematici could hear people walking and talking outside my room all the time.i had to call few times from my room to hotel for them to pick up.bed is so overused and not comfortable.nothing in this hotel is worth the money i paid.... even if it was 20% of the price its still not worth it

Superb

Exceptional

Very good

Good