Superb

Exceptional

30th Anniversary

Liked: Excellent Staff... everyone was wonderful, friendly, and went out of their way to be of assistance.The breakfast was excellent; the location of the hotel was perfect
Disliked: Room temp , even though maintenance came to fix, never was really warm.I thought I had checked for a King sized bed, double was OK.Was told the King was not ready

Exceptional

Exceptional

Great location, excellent staff, but...

Liked: The staff were amazing and basically saved our stay. We stayed over Christmas, so the hotel was absolutely jam packed. We waited 40 minutes when we arrived to just valet our car because they were understaffed. However, the front desk upgraded us for the inconvenience and were quite polite. The location is phenomenal in central Charleston and can't be beat. We took the hotel bikes as well, which was a great amenity.
Disliked: The room walls are extremely thin. So, you hear EVERYTHING next door and in the hallway. We stayed on the 7th floor. Also, for two people, breakfast cost c. $100 which is a bit excessive for two omelets and two cappuccinos. I think the holiday time is a bit hectic for the hotel, and it showed the holes in their operations from the stress. For the money we paid, I just don't think the value was there at all.

Superb

A wonderful stopover and great...

Liked: The concierge (Margo?) was terrific, she set us up for a wonderful dinner, incuding our dog. and close by after a late-ish arrival. All of the staff were professional. helpful and upbeat.
Disliked: "Parking on site" is not accurate. parking garage is not connected, either physically or operationally, to the hotel. We were were charged double the posted parking rate as 'per day' rather than an overnight parking arrangement.

Exceptional