The Castle by Innkeeper's Collection Guest Reviews
Write a review
Write a review
Joanne Thu, 19 December 2024
Really enjoyed would definitely stay...
Liked: The room was perfect, the staff were fantastic
Disliked: The food choose and menu take things off the menu if they are not available don’t let people study it and then come back 5 minutes later after we have ordered telling us so sorry that’s not available either, it gets quite frustrating
Michael Thu, 19 December 2024
unprofessional
Liked: atmosphere was friendly as always..we have been here many times
Disliked: we were booked to eat at 6.both being insulin dependent we had medication etc just before going down..we were informed on arrival at restaurant food was probably not going to be served as there was only 1 bar staff..we saw however 3 chefs..at this point we had to make alternative arrangements as I was close to a medical emergency having had insulin and not eaten and my girlfriend was also in a dangerous position..if we had been made aware of catering issues on arrival we could have made more fitting arrangements to eat..as it was this was extremely dangerous for us...the staff on site were trying to help but in my opinion 1 of the chefs should have been able to table serve or improvise...we have been the castle many times over time but never come across this lack of standards..nobody seemed able to make a decision and at one time they were going to close the pub..we ended up going to another pub as it would have been dangerous for us to wait longer..the intention was to eat at the castle where we stayed..not have to go out in the cold and certainly not to be worrying if we would be in medical emergency
James Tue, 17 December 2024
Disappointing, poor service and property.
Liked: Location
Disliked: Disappointing room (8), damaged tiles in shower cubicle covered by cardboard (hardly water resistant!!) and black/yellow hazard tape, TRV on radiator did not work & heating on full blast at 4am in the morning !! Poorly maintained property, both chef were ill so no evening meals were available & bar was closed. Breakfast was poor and took an age to arrive. Poached eggs were more like hard boiled eggs!!! Poor
Carrie Mon, 16 December 2024
Room fine restaurant service really...
Liked: Love being in Castleton in December because it’s so Christmassy.
Disliked: Our room was basic but very clean & nice.
Shelley Mon, 16 December 2024
Horrible
Liked: Location
Disliked: The so called Chef After waiting over one and a half hour for our food what was served was awful so asked to speak to the chef … asked if he thought what he served was good he said yes I said you need to have a think because it’s awful he then told me to F*** off … management did make him come out and apologise but really !!!
Andrew Sun, 15 December 2024
Pleasant
Steven Wed, 11 December 2024
Superb
Andrew Tue, 10 December 2024
Absolutely brilliant!!!!
Liked: Beautiful location, very polite staff and locals great little village with amazing views!! Loved this place so much bedrooms where lovely beds where comfy and clean, we stayed for dinner and breakfast which was absolutely spot on gteat great service would definitely go back!
Disliked: To be honest if your looking for a spotless location every thing bright and shiny and new and modern this is probably not the place for you if your looking for a stay in a authentic little pub inn this place is lovely!!
Jennie Tue, 10 December 2024
Exceptional
Liked: Everything was lovely thank you as usual.
Patrick Mon, 9 December 2024
Lovely room but poor other...
Liked: Good location and quaint rooms
Disliked: Understaffed, poor check-in and average overpriced food