Superb

Superb

Good value nice friendly staff...

Liked: Location and parking
Disliked: Rooms decor was a little tired

Dirty, smelly and a waste...

Liked: Staff were exceptional friendly, approachable and kind when we needed to change rooms twice at the start of the stay. Good location for local wedding venue. The staff were the only good thing about this hotel and I felt their embarrassment at the state of our rooms when we complained. They dealt with it in a fantastic manner and are a credit to this hotel. When the shower works, it is very powerful.
Disliked: Hotel is in complete disrepair and needs urgent modernising and building works. Booked an executive room and the standards were low. First room had a broken shower and the lovely receptionist promptly moved our room. Second room the bathroom ceiling had plaster flaking due to damp and mold. The bedroom floor carpet was soaked with brown liquid and the room smelt entirely unpleasant. We were moved again to the next room and settled as had no faith in trying to move again. The bath was dirty and needed cleaning before it could be used which used up most of the towels. Simple things like the kettle being disgusting are simple fixes but just not acknowledged by housekeeping. The hotel itself had a very old, musty smell all over with creaking floors. Appreciate this is an old building, however not worth the cost even with genius discount when there are far nicer hotels around. I would not recommend staying unless you want your belongings to become damp and smelly.

If I need to stay...

Liked: It’s the third time I’ve booked with them and as always staff were great, rooms were comfortable and great value for money.

Exceptional

Pleasant

Friendly and convenient, needs a...

Liked: Friendly and helpful staff, lovely bathroom with a great shower, lovely peaceful location
Disliked: Staying in a basement room, run down and very warm amd next to a storage area with towels cleaning products etc. steep stairs, although requested no stairs.

Exceptional