The Canterbury Hotel, Canterbury

Very good

Superb

Exceptional

A pleasant hotel near the...

Liked: There were quite a number of different people on reception during my stay, and all were very helpful and pleasant. Only breakfast was served from a meal point of view. The breakfast is a self serve warm meal, and the person overlooking it, is very obliging and attentive. In the time scale 9am to 10am there are fewer guests around, or were when I was there, and there is a lot of waste after breakfast, and a fresh breakfast to order would probably be less wasteful, and a lot better quality for the guest. Free parking is offered to guests staying at the hotel, but not enough for all guests if the hotel is full. Free parking in Canterbury is well worth having, as the hotel is fairly close to the city centre. Some rooms are available on the ground floor (although there are some steps which have to be navigated whichever room you are in), but request such a room if you need one, as there are no lifts.
Disliked: Lack of information in rooms. It would be helpful if information was given to recommended places to eat, of different types of places to eat, or places to buy food. Housekeeping staff were not that helpful (certainly not all of them), and on one day that I was staying, I was nearly overlooked altogether. I was given no information that there was a bar in the hotel, or a lounge for guests, when I arrived. I was advised to such facilities, when another member of staff pointed it out to me.

Very good

Ticks all the boxes for...

Liked: The staff were very friendly and helpful. They tailored our stay to suit our needs and expectations. The value for money. The breakfast options were vast, and was well presented and delicious.

Great for just a weekend

Liked: Cleanliness and helpfull staff. Has the only swimming pool at a hotel in Canterbury, also a spa but did not use either facility.
Disliked: There is a lot of steps into hotel and no lift to the two floors. Would not recommend if a person has walking restrictions. Due to age of building there a many creaking floors. 15 mins walk to cathedral. Small car park and a challenge to be able to use if bookings are near full..No facility to hang clothes when using bathroom! Pillows very hard but clean.