The Burgundy Hotel Tapestry Collection by Hilton, Little Rock

The Burgundy Hotel Tapestry Collection by Hilton Guest Reviews

Overall Average Score:

Wonderful (4.5 out of 5)

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Pleasant

Liked: The hotel location and rooms
Disliked: My fireplace did not work

Exceptional

Liked: na

Exceptional

Superb

Exceptional

Very good

Liked: layout of room was very awesome, nice furniture and modern bathroom
Disliked: the bar and restaurant were closed, that was one reason we choose that hotel

My stay was a major...

Liked: Breakfast was nice except the pepper lid fell of onto my eggs but the GM brought me replacement eggs. Otherwise, it was a wonderful breakfast. The table smelled 'sour' from the obvious dirty rag they cleaned it with. I asked for a fresh wet rag to clean it off.
Disliked: Hotel assured me that the booking.com earlier booking was cancel on time before I agreed to change date a week later. Desk assistant even printed out a zero balance from the Dec 25th visit in order to rebook on 29th. General Manager would do nothing to correct it because she did not book. the 25th. I CHECKED OUT a day early because it could not get resolved. Booking.com NEVER cancelled my first stay as the desk girl assured me. $363.78 charge

OUTSTANDING - we will be...

Liked: The property is visually appealing, clean w a look of sophistication inside and out. We were greeted cheerfully as we entered by a wonderful young lady that helped us w our dinner for the first night. Every member of the staff even the gentleman on his first day was professional, attentive and Chanell Chalmers is very knowledgeable she assisted us and other guests w our every need she also helped us w things to do in the area. We mentioned that we were there for our Anniversary and she informed us about the different packages The Burgundy Hotel offer for several occasions Anniversary, Valentine & the Lovers package. I am a Lysol Spray and Wipe Guest its a must do and I cleaned like always and I can honestly say it wasn’t necessary our room was clean everything was in place and clean. Oh yeah, breakfast was hearty and delicious and the ambiance of the dining room look and felt like it was set up for a date night:)Great job everyone and thank you for a wonderful 4 days and 3 nights.
Disliked: N/A