Very good

Wonderful overnight stay

Liked: We had a warm greeting and our room was beautiful and very comfortable for our family for a one night stop over

Comfortable and we will return...

Liked: We only had breakfast on the last day and it was excellent….
Disliked: Stairs up to our room were challenging….

Great stop on a flying...

Liked: This pub has beautiful, well appointed rooms, with a quirky charm. The food is always excellent and the staff friendly and helpful.

Superb

Liked: Staff very responsive, room warm (weather freezing!)Breakfast selection and quality good.
Disliked: Only Slightly odd to have shower visible in room and light for toilet used during night puts it on, but facilities were excellent!

Exceptional

Avoid at all costs. Staff...

Liked: Nothing
Disliked: I made a booking with booking.com in July for two rooms on Christmas Day for myself, my son and my parents.We checked in at 3pm and I asked to confirm if one of my rooms had a cot. I was told these were limited and unless I had asked for one he couldn’t guarantee one would be free. I advised I had contacted someone called Noreen in July to confirm my request as I wasn’t sure it would have been noted given we booked via booking.com and Noreen had confirmed my request.We were given the keys and the young man walked off. Luckily my father had stayed before so was able to point me in the right direction for my room.Upon entry to the room there was no cot. I saw housekeeping in the corridor and asked for one. It was at this point a lady arrived - I now know her name to be Letty.She was incredibly rude, raised her voice and told me that no one had let her know we needed a cot. I advised her that I had confirmed this back in July. She again repeated no one had told her. I pointed out poor communication within the hotel wasn’t my concern. She went off and came back with a cot, slamming it down on the floor and saying “we charge £20 for these. You’ve already paid to stay so I don’t know what we do”. I told her I wasn’t paying for a cot as at no point in time had anyone advised there was a cost.She asked where I wanted the cot putting up and then started dragging chairs around the room saying there wasn’t enough space. She walked off after barking orders at Millie to “just put it up”. I had to help Millie set up the cot as she was struggling to do it. She told Millie to put a towel over the base. We weren’t even offered a single sheet folded around it. It didn’t make for a comfortable nights sleep for my son as the towel was scratchy and hard.We came down for breakfast on Boxing Day at 8.45am and Letty was in the restaurant. We went to sit at a table and she said we couldn’t sit there and said “over there” and pointed to another part of the restaurant.

Superb

Good but the staff should...

Liked: As usual, good room and atmosphere
Disliked: A member of staff shouting at us out of a bedroom window.