Very good

Liked: Location, quality of meals and friendliness of staff.
Disliked: Nothing as such.

Superb

Liked: Lovely room. Friendly staff, Good food .
Disliked: No tissues in room. No dressing gown

Exceptional

Great food, great room, cozy...

Liked: Beautifully and tastefully finished with sympathy to the age of the building.
Disliked: N/a

Superb

Good location; problem with dietary...

Liked: Good central heating and immaculate shower/bathroom.
Disliked: I emailed and phoned (6th October) regarding gluten free food for breakfast but your staff when asked about this at breakfast were not aware of my agreed request.There was no bread/toast available; there was no specified and clean toaster available; I couldn’t eat either the pastry or croissant that was placed in front of us. Luckily I brought some bread with me.When eventually my breakfast order arrived it was missing much of what was ordered.I realise this was not the servers fault and but she did tell me it was frustrating for them when information was not passed onto them. I found it rather frustrating too!A poor start to our day in lovely Stamford.NB. I have Coeliacs condition which I suspect you know owing to my earlier email and the legislation concerning gluten free foods is readily available in the catering world.The Food Information Regulation for Consumers, Regulation (EU) No 1169/2011, introduced in 2014.

Great place, needs more/better trained...

Liked: The setting, the quirky rooms
Disliked: The staff was very friendly, but service was chaotic. We had booked a table for dinner, then it wasn’t available, then after we had made other arrangements, it suddenly was available again. We had asked for breakfast, and it wasn’t booked, and again we were told all the reasons why it wasn’t possible, only to be followed out of the hotel with the offer of breakfast once we had decided to go somewhere else. Staff were friendly and obviously trying to help, but not good at resolving issues smoothly without making us feel uncomfortable.

Just about acceptable

Liked: Cookie in the room was great. Location was ideal for wedding. Toiletries were nice.
Disliked: Massively overpriced for the quality and size of the room. Dusty and not 100% clean. Bathroom was tired and needed grouting redone.

Good