wonderful

Liked: wonderful location and friendly staff

Exceptional

Liked: Great service from staff friendly The hotel is beautiful and love all the historical features
Disliked: Rooms are a bit dated no rooms with a bath tub available. The bed and pillows were not very comfortable. The beds could use an update and some better pillow options. For anyone with spine issues just wasnt very comfortable. The carpets could use a good steam cleaning or replacement. They looked quite dirty and stained. A better coffee maker in room. No one answers the front desk phone. Maybe thats not a thing these days to get room service.

Exceptional

Liked: Room was beautiful Restaurant amazing Staff awesome
Disliked: None

The toilet had pee on...

Liked: It was close to where we was going

Exceptional

Amazing stay in a beautiful...

Liked: Beautiful location for breakfast-the Hot Browns were amazing. Our server-Jameia (not sure of spelling...she was from Jamaica) was wonderful! She made the meal even better!
Disliked: Bar staff were not as friendly. Our server got an attitude when we made a special request.

We enjoyed our stay after...

Liked: The staff was great and the building structure is very grand and lovely.
Disliked: The decor in the rooms are rather dated and things like the central heat needs updated. We had to be moved to another room our first night because the bathroom was freezing with no heating vents. The old wall unit was inoperable. Our 2nd room central heat did not work, but the maintenance staff was great and took them about an hour to replace parts and get it up and going. In the mean time, we were provided 2 space heaters which we left one in the bathroom because there were no vents in this bathroom either and without the space heater, the tile floor would have been way too cold for us.

We had an excellent stay...

Liked: We came for the Samara Joy concert, so it was wonderful to walk around the corner to the venue. It was amazing!Our room was upgraded because the rep said they could not find the original reservation. It was my birthday, so that made it even more special. Thank you!
Disliked: We couldn’t order the bread pudding or crème brûlée…it was out.

Very good

Liked: The location was great. Easy to walk to restaurants
Disliked: There was not a microwave or fridge in the room. Also, valet was a little messed up because of construction.