The Branson Waterpark Hotel, Branson

I would definitely go back...

Liked: Breakfast was delicious, staff was very nice and welcoming. Room was great for a family with kids. The room was big and that was my favorite. I could breath not unlike other hotels that are small.
Disliked: Honestly, I didn't like that the staff knocked on my door to ask if my kids were running and jumping. I understand people want silence at night. But it was not that late, and that's the concept of staying at a hotel it's not our home. by the way my kids were in bed but just thinking of others because as a mom I understand..

It was great.

Liked: Breakfast was great, rooms a great size, beds are comfy, staff was friendly

Passable

Liked: The thought of a waterpark with our stay
Disliked: The waterpark was closed

Tolerable, but not what we...

Liked: Problems with plumbing at Waterpark Hotel, we were moved to the Angel Inn Central. Was not happy with the accommodation but made the best of it.
Disliked: The location of the hotel was in a busier area and the rooms we were offered were not anything like we booked. Spent the majority of my day at Silver Dollar City on the phone with the hotels trying to get this figured out, and the people I spoke with from the Angel Inn Central were very rude in letting us know that they would only have the front desk open until 10pm for check in. Had to stand outside the lobby and call numerous times to get checked in because we didn't make it in time. Honestly, if the other hotel wouldn't have set this up I would have went elsewhere.

Mildew smell

Liked: The breakfast was pretty good along with the location it was very close to all the attractions on the Main Street.
Disliked: The hotel room smelled so bad like mildew and the bedding felt like it was still wet and humid, the rooms where clean but that was the main issue was the mildew smell also dirty carpet was walking with socks and they got dirty fast.

Would stay here again

Liked: We loved that the room had bunk beds for the kids! The facilities were clean and the staff friendly and helpful.

Overall decent stay

Liked: Everyone at the hotel was super nice and accomadating could not have asked for better customer service. Breakfast was also good!!
Disliked: Waterpark being remodeled, halls were 80 degrees and hot, fixtures in bathroom area falling off the walls (toliet paper rack, hand towel rack)

Visiting again in December.

Liked: Love the bunk beds and the room size. Staff is wonderful!
Disliked: The tub takes hours to drain. HOURS!!!!!

Could have been better with...

Liked: Breakfast cook was friendly and food was great
Disliked: Overnight employee was less than friendly and not helpful

Exceptional

Liked: I'm going to tell you, the woman who checked me in and handled my stay is a wonderful staff member. Do whatever you can to keep her around. It's hard to keep good staff and I hope your company values the staff you currently have, the breakfast met my expectations, the lady who checked me out was kind and friendly as well. My children traveled and actually had a horrific experience driving right before walking into the hotel, we then experienced the booking issue that could have easily caused our family additional stress and could have ended very badly for me and my kids, entering a room that was occupied is dangerous for many reasons, But the way the issue was resolved and addressed with such an exceptional customer service eased the entire situation. My heart just broke for the woman working. As anyone knows, it wasn't an error on one human it was a collective of errors, but she took the brunt and had to face this issue by herself and in real time. I applaud her for how she addressed and tackled the issue. I personally own 4 companies myself and know, an amazing employee when I see one. You have hit the jackpot with her. Intelligent, kind and hard working people are rare. My kids have decided we will absolutely be back when the water park is open. Her customer service is the reason we will be back, she set the tone on how this establishment treats its guests.
Disliked: I'm wondering if softer lighting would elevate the experience. I find bright lighting to bring about more motel, and hospital vibes. Higher end hotels have softer lighting. The place looks good, and everything was great, just from a business stand point I think the softer lighting would give more of an elegant vibe verse the sterile hospital vibe. Just my 2 cents, it doesn't make or break anything.