The Borough Lancaster Guest Reviews
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Write a review
Elizabeth Mon, 30 December 2024
We broke up our return...
Liked: comfort
Sandra Sun, 29 December 2024
Exceptional
Liked: After a busy xmas and bereavement we needed a retreat and we found it here
Disliked: N/A
John Sun, 29 December 2024
Pleasant
Rebecca Sat, 28 December 2024
It was ok, but felt...
Liked: Nice size room, nice biscuits. Crap fake milk so couldn’t enjoy a proper cuppa. Staff were lovely and very helpful.
Disliked: Manky glasses in room and from the bar. Several questionable stains on the bedroom throws and decorative pillows. Bedding was clean but the decorative bedding needs washing. Woke up in a pool of sweat in the middle of the night the heating came on full blast.
Paul Fri, 27 December 2024
Superb
Sara Thu, 26 December 2024
Great place to spend a...
Liked: Lovely staff, easy to communicate with and friendly. Comfortable rooms adjacent to the pub. Really good location close to the centre.
Disliked: Carpets are a bit dated but the maintenance more than made up for it. Lots of stairs may not suit guests with mobility issues.
Ahmed Thu, 26 December 2024
Good
Nigel Tue, 24 December 2024
Well appointed room and bathroom...
Liked: Very comfortable room and well appointed bathroom. Friendly staff and I was served promptly at dinner despite there being large Christmas groups in the night I was there. Delicious beef dinner.
Disliked: The stairs might be an issue for some on the upper floors, however, a very pleasant young woman offered to help carry luggage when I was shown to my room.
Matthew Sun, 22 December 2024
Super staff
Liked: Always a welcoming smile, nothing is too much trouble. Delightful mince pies instead of biscuits.
Stef Tue, 17 December 2024
Lovely hotel, lovelier staff
Liked: Lovely staff, very well located, and a gorgeous bathroom. Breakfast / onsite meals were also great. The hotel / bar manager was super helpful and friendly, and great at her job. Will definitely stay again.
Disliked: No complaints. It may not be suitable for people with accessibility needs, as there are a lot of stairs.