Will stay here again when...

Liked: Perfect location, lovely pub atmosphere and friendly staff
Disliked: Nothing

Lovely place. smart rooms. Great...

Liked: The check in and breakfast staff were not very friendly. The manager that checked me in was clearly very busy. The breakfast server was just plain grumpy. Great food and great barstaff. The room was smart. Large accessible room including wet room for disabled guests. The food was really good. Great choice for breakfast and dinner.
Disliked: Non-bar staff were just not customer focussed. At least engage with your customers a bit and have a conversation with them. Smile at least, please! The wet room shower curtain was mildewy which made the bathroom not smell great.

Very good central hotel

Liked: Excellent location in the heart of the town. Staff were very helpful and friendly. Room was very clean
Disliked: Noisy opening and closing of adjacent room doors

Exceptional

A great place for a...

Liked: Very comfortable and clean room, subtle lighting and decor. The bar next door has a good range of beers and comfortable seating. The Resturant was busy early evening and I was served excellent food by cheerful staff.
Disliked: Although there is street parking outside the hotel, the local council charge for periods 8am to 10am then again from 4pm to 6pm but only in one hour max period tickets. This is not the hotel’s fault but does mean you have to careful or risk a fine. I would suggest that some form of resident temporary permit could be arranged for hotel guests. There is an alternative pay car park nearby out of sight of the hotel.

Terrible stay, a hotel to...

Liked: -The Lancaster Borough Hotel is a public house which was actually a nice but very lively bar if you were on a night out.-There is nothing else nice about it unfortunately
Disliked: -Staff (which are bar staff) have little customer service skills and are not interested at all in their hotel customers -Accommodation was cold (winter and heating off) very noisy, ceiling and walls were paper thin! and room was located a walk away, not in the main building.-I also didn’t like that our room was accessed whilst we were out late at night. Dirty boot prints were left all around our room but hotel staff / management were not interested. -If any thing does go wrong during you stay, no one will help, no one will get back to you, no one will be interested. There are definitely better hotels to stay in in the area

Exceptional

Excellent. Staff really great.

Liked: Welcoming. Clean. Comfortable.
Disliked: Nothing.

Enjoyed our stay but no...

Liked: Comfy bed. Lovely bathroom. Good location.
Disliked: Says they have parking before you book but they dont. There is a car park very close but cost me £14 for overnight. This isnt made clear prior to booking.