We did not feel safe. Rooms were small. No restaurant. Went to another hotel.

Liked: Nothing.
Disliked: Not what I expected from the pictures.

Overall disappointing stay, facilitates were...

Liked: Location to metro and universal studios was good
Disliked: Toilet didn’t flush, shower constantly blocked and room service was and extra $21+ tax per day. Never heard of paying extra for room service at any other hotel I’ve ever stayed at

Exceptional

Great stay! Will stay again.

Liked: Room was large and clean. Beds were comfortable. 24 hour front desk, so was able to check in early before heading to Universal, then come back after midnight to pick up our room key. Staff were nice. Covered parking next to the office, so it felt safe. About 5 minute walk to the Universal free tram.
Disliked: Sketchy area around the hotel. The light in the bathroom is too dim to put on makeup.

Good

Friendly helpful staff, comfortable rooms,...

Liked: I like that they use text for communication.

Bad

Passable

Disliked: paid way to much for parking, and the cost for one night, an 8 hour, stay was ridiculous. And you tried charging me seperately to pay for your employees labor. Never again!

Poor

Liked: Wasn’t too far from universal studios.
Disliked: Service was okay, not really clean, very outdated, and doesn’t look like the pictures online.

It was quick and fun...

Liked: The staff was extremely pleasant! They went above and beyond to make sure that the stay was comfortable.The parking was very easy and location was perfect to get to Universal Studios.
Disliked: The hotel is currently in the middle of renovations so the rooms were nothing to speak of. One of our rooms had a desk and the other did not. The shower in one of the rooms was quite broken.