We had a delightful stay at the Blackstone Renaissance. The hotel is conveniently located to the Auditorium Theatre which is a lovely venue. The Blackstone's staff was extremely attentive, gracious and provides nice customer service. The rooms are well-appointed and the decorating is tastefully updated. We also enjoyed our Saturday dining, before the play, at Mercat's and stopped again for an after dinner drink at the conclusion of the musical.

Very disappointed. Manager still hasn’t...

Liked: Location and decor
Disliked: Carpet in room was ripped up and the toilet seat had something disgusting on it.

Pleasant

Disliked: Communication was very poor I was call down to the desk 3 times regarding booking and paying a deposit which should have been done the first night I arrived .

Exceptional

Liked: Clean. Everyone was very nice. I will return. Me and my partner was very pleased.
Disliked: No complaints

Exceptional

Exceptional

Good

Exceeded my expectations

Liked: The decor was amazing! Loved that the history of the hotel was kept up inside.
Disliked: Nothing

Overpriced

Liked: Fusty, dreary and dated
Disliked: It was dark, dated and literally, grey

Pleasant

Disliked: The bathroom wasn’t clean upon arrival. There was not a refrigerator in the room, I had to call concierge and request one. The room was dusty.