It's not to me to say customer service is dead. But the lady who checked us in on Saturday afternoon obviously should have another job or be held accountable for her lack of customer service. I've long believed customer service is dead and unfortunately the stay here did not help. Only issue I had was our room on the six floor had very loud partying floor mates. Not in your control. It was clear that my girlfriend and I would not be getting sleep with these party goers - I tried around 7 o'clock to get another room but was properly shut down by this woman - 'no way possible, you will just be put in another area where you'll be next to someone else. I will go talk to them'. That didn't seem like a logical conclusion so we went out, got dinner, came back by 10 and the partygoers were still at it, loud out on the balcony and I called our lady again. After much resistance to change our rooms to any room for that matter and I didn't care if we were going to be next to another person I didn't wanna be next to party goers, she permitted the change. It shouldn't be this difficult to get a customer service experience when we are at the center of the experience but sadly we're all left to feel like we're inconveniencing you all. I know times are tough but am I correct to assume you're supposed to be in a way taking care of us?

Liked: Location.
Disliked: Poor check in lady.

Rude front desk but it...

Liked: Nice facilities and convenient location to our interests
Disliked: Front desk was rude, check in was later than advertised so we were late for our other commitments because the rooms were still being cleaned when arrived.

Old hotel

Liked: Nice staff
Disliked: Slow service

Room was very outdated. Outlets...

Liked: Location is great.
Disliked: Parking is somewhat a challenge as parking garages are not connected with hotel and have to walk a block.

Superb

Great stay

Liked: Atmosphere. Cozy rooms, food, staff, balcony, and location.

Highly recommended. Great location, excellent...

Liked: A very quaint historical building in the historic downtown surrounded by excellent F&B choices and close to government and business offices. My room was big, comfortable, and quiet, although just a tad dated (historically quaint!). Excellent value.
Disliked: Would have liked a free breakfast buffet (why do we only get these at cheap freeway hotels?) to grab a quick bite before an early departure. Also the $35 overnight parking was significantly higher than the parking building just up the street.

Exceptional

Exceptional

Exceptional