It's not to me to say customer service is dead. But the lady who checked us in on Saturday afternoon obviously should have another job or be held accountable for her lack of customer service. I've long believed customer service is dead and unfortunately the stay here did not help. Only issue I had was our room on the six floor had very loud partying floor mates. Not in your control. It was clear that my girlfriend and I would not be getting sleep with these party goers - I tried around 7 o'clock to get another room but was properly shut down by this woman - 'no way possible, you will just be put in another area where you'll be next to someone else. I will go talk to them'. That didn't seem like a logical conclusion so we went out, got dinner, came back by 10 and the partygoers were still at it, loud out on the balcony and I called our lady again. After much resistance to change our rooms to any room for that matter and I didn't care if we were going to be next to another person I didn't wanna be next to party goers, she permitted the change. It shouldn't be this difficult to get a customer service experience when we are at the center of the experience but sadly we're all left to feel like we're inconveniencing you all. I know times are tough but am I correct to assume you're supposed to be in a way taking care of us?

Liked: Location.
Disliked: Poor check in lady.

Exceptional

It was a great experience.

Liked: I like it very much, especially the location and the value it offers.

Very good

Superb

Exceptional

Exceptional

Liked: Clean, reasonably priced, excellent high quality bedding, great location. Special shout out to Noah at the front desk--a real pro!
Disliked: I liked every aspect.

Location and room were great...

Liked: The room and bathroom was very nice and clean. There was a parking garage close by that we could walk to. The hostess was nice. Food was close by. Very close to VCU which was our reason for going.
Disliked: The street where our room was there was some kind of street racing going on from 11 PM to 2 AM. I called the front desk around 1:30AM because we couldn’t sleep-horns, engines, people yelling and laughing loudly-Terrible. Front desk acted like he had no idea and didn’t do anything about it

Superb

Exceptional

Liked: Everything!