The Benson Hotel Guest Reviews
Write a review
Write a review
Adrian Mon, 6 January 2025
Hotel stay cut short due...
Liked: The staff were friendly and welcoming staff. The bed were Comfy and the room was clean
Disliked: The room was small, cramped, and outdated. There was barely enough space to move around, especially with two people getting ready at the same time. Additionally, the lack of soundproofing meant we could hear everything from the neighboring rooms and downstairs. The room was freezing cold, as the weather outside was poor, with strong winds and heavy rainfall. We noticed a gap in the framework that allowed cold air to enter. As a result, we decided to leave after just one night due to the bad weather. Overall, the hotel is in need of major refurbishment.
Tom Mon, 28 October 2024
Exceptional
Tom Mon, 28 October 2024
Exceptional
Carl Tue, 8 October 2024
Exceptional
Carol Sun, 15 September 2024
Exceptional
Liked: Well sheets wasn't changed on my long stay. Only twice. Stay no were to be seen only on check in toilet took a while to flush away. Bed was comfy I had the same room as last year for same price think a double bed was just placed in same room. For the money not good and no lift. For a man of my age lugging me case up stairs again not
Disliked: No lift. And staff not always around.
David Mon, 12 August 2024
Exceptional
Liked: A very nice welcome from Christine/Trevor was very friendly such a lovely atmosphere and decor the room was very nice very comfortable bed
Disliked: Nothing to complain about
Fran Mon, 12 August 2024
Superb
Samantha Mon, 12 August 2024
Was ok but dont think...
Liked: Close to beech Comfy bedsLovly shower room
Disliked: No side tables/cupbards/draws so livid out of oht bags for two nights, very tight and close for a family room of 5 felt was no space, was all ontop of each other, no brekafast although they did serve breakfast but our room didnt qualify after paying £300 for two nights! and no wifi worked ethier and t.v was very very small, only got given 1 cup to share between 5 of us and small little portable kettle which would fill one cup! Al only had two sachets coffee two milk when again was a family of 5, and if wanted it refilling was a charge of £2
Jeanette Thu, 8 August 2024
Good
Liked: The room was clean and the beds were comfy the bathroom was newly decorated.
Disliked: The room was too small for a family room and it was three floors up and no lift so we had to carry suitcases up three flights of stairs.There was no breakfast included and there was a bar but it wasn't in use
Lauraceehandsy Thu, 8 August 2024
Great stay
Liked: Lady who runs the benson is lovely she also let us check in early, bedrooms are good shower and bathroom good.
Disliked: We booked a small double for two adults bed was snug for us that was our own doing but mattress was too soft could feel the slats.