Comfortable, Quiet and convenient

Disappointing

Exceptional

Dissapointing

Liked: Location is very good. Bardstown Rd is a great area in Louisville. The bedrooms feature a comfortable bed, coffee and cookies.
Disliked: Bedrooms feel quite dark and cold, and could hear voices coming from another room. The hotel sells "invisible staff + self-check in", but what we found is no staff at all after 5pm (visible or invisible), which made impossible to fulfill a simple request about the bathtub not working properly. You can communicate with "them" via phone, but if you need anything, you are out of luck. It feels like one of those hotels somebody who does not want to be seen would pick. Disappointing for this price range.

Cool spot in Louisville to...

Liked: Easy quick self check in instructions

It started off rough but...

Liked: It’s a great location, and the property is great in an old school.
Disliked: It’s expensive. And no staff on site. We had an issue with a door code to get into the hotel. Had to wait outside in freezing cold for over an hour before staff answered the emergency line.

Exceptional

Never again

Liked: Nothing, invisible check-in , our code would not work after we left room, sit in lobby for a hour calling to get help 3 times at that. Very disappointed.
Disliked: No staff

Once we got in it...

Liked: It was very pretty.
Disliked: We could not get into our room we where sent the wrong code