Superb

Liked: The staff were excellent the restaurant was excellent.
Disliked: The security light above the bed in room 203 was unacceptable. I did not sleep for the 3 days stay..It did get settled with a little discount . That is not the purpose though of complaint. It helps but didn’t solve the problem.

Great stay, comfortable and clean...

Liked: Beautiful hotel, good location for us to travel locally. Great room, comfortable and clean. The evening meal was really good.Staff were friendly and attentive.
Disliked: Nothing.

Superb

Very good

Liked: The character of the building so much history .
Disliked: Bathroom in room 202 needs to be updated and radiator wouldn’t turn down , just so hot .

Superb

Liked: Comfortable and friendly staff.
Disliked: Food prices in restaurant very high.

Exceptional

Liked: Spacious bedroom , lovely decor

Very good

Liked: Very convenient quiet location near A1. Room was terrific, very comfortable and atmospheric. Breakfast really excellent. Understand bar & restaurant etc are being refurbished, hope to return to see improvements in future.

Bad service

Liked: Nice Court yard
Disliked: Receptionist was not at the reception for us and she said I'm busy typing we waited 5 minutes then another couple came in waiting with us to check in,Receptionist wasn't helpful rather rude about our number plate as we only got it a week ago,She was refusing to accept that I've booked online with my vehicle information and still wanted my registration do I went out on the high street took a picture of my car, got inside I showed her but she still wanted me to say the registration,I've been to many hotels and I said to the Receptionist I've never had this problem ever and also I said where's the carpark there's no sign on the front of the hotel,She replied it's around the side of the building down a dead end road,I said it should be on the front for people coming down the high street because we parked in the street as no sign Bathroom door was warped spung open main door to the hotel room was extremely heavy and the bed wasn't comfortable I slept on the duvet and the heating on the room wouldn't turn down ,in all it was a bad experience and I won't be going back

Second stay- needs to keep...

Liked: Location. Car park. Staff are generally helpful Food good
Disliked: Having stayed here before I had high expectations unfortunately this stay wasn’t as pleasant .Room was small, 34. Noise at 5pm that continued through pipe work making difficult to sleep. Drying hair difficult in a mirror as it was poorly placed. Had a family event and my brother experienced a very rude member of staff speaking to a customer about their car registration. This customer was upset and said they would not be coming back