Bad

Liked: The staff member who checked me in could not have been nicer. The room was a little more expensive than I normally pay, but was seriously better in quality - although the shower was very difficult to control, freezing cold to scalding hot seemed to be a degree of turn on the controls.
Disliked: When I went down for breakfast at 10am (checkout at 11), there were quite a few people (with large dogs) in the lobby; some left, the remaining couple gestured for me to go through to the reception desk, where, when I said I was just looking for breakfast, a member of staff said 'just go through and take any seat', which I did. There was only one other table occupied, a family who appeared to be finishing.Then the couple (with dogs) were shown in, given a menu, drinks order taken (which seemed reasonable as they had been in the lobby waiting before me), then another member of staff came in and cleared the table beside me, then another couple were shown in, menu given, drinks order taken, and another member of staff cleared the table of the family who had now left.So, after 25 mins of being ignored, I went back to reception and asked (the on duty manager judging by their different clothing) and asked for a menu, and a coffee to start. She gave me the menu, and said someone would bring the coffee, which they did. But 10 minutes later, despite constant staff comings and goings, no one took my order, so I went back to reception, to the same 'duty manager' (?), and explained that I was going to have difficulty checking out on time due to the delay in serving me breakfast.She said "The problem is you seemed to have slipped in with nobody noticing". Including her when she gave me the menu and the person who brought me the coffee, apparently.Breakfast, when it arrived, was exceptional (and the person who served it was polite and friendly), I rarely eat sausages or black pudding in hotels, both were fine here. The bread was a let down, sliced white (and not the 'bloomer' promised on the menu, but overall, it was excellent.At this point I was thinking 4 star review, but as I came down to check out the greeting I got no eye contact, and a very terse ‘Thank you for staying’. No ‘sorry about the mix up at breakfast’. No niceness at all.