Would definitely return

Liked: The front desk manager, Valentina, took care of my concern.
Disliked: Hot water in the room

Superb

Superb

Loved my time in NYC...

Liked: I was in town to see two shows on broadway and used to stay at this hotel many times, when it was under the original owners. Lived in NYC for many years and used to frequent the Algonquin for dinner and drinks before going to a show. I thought I would revisit on this trip and was very disappointed. The hotel itself looks very worn and tired. The staff were just OK, I almost felt that they blended in with the background and never went out of their way to show attention to the guests. My room 202 was far from what I expected, considering it's a Marriott. Took many minutes to get hot water, the top on one of the furniture pieces in the room was broken off with the potential that a guest could get cut from it, it appears the old heating system is not working and looks so ugly, the stand alone heating system didn't work very well, and the carpeting was torn near the entrance to the bathroom. This particular room is really tiny, I can live with that if everything else was correct. This room should have been placed on OOO until these issues were addressed. If Room 202 is an example of what the rest of the rooms look like, something needs to change at this property. I'm and ex Director with IHG and usually stay in one of our properties when in NYC but occasionally like to venture out. Maybe I should stick with what I know best. Thanks For Reading.
Disliked: All noted above.

Exceptional

The hotel and staff were...

Liked: Very good

Very good

Superb

Fun stay!

Liked: Location; good customer service!