Exceptional

Exceptional

A beautifully designed and comfortable...

Liked: I recently stayed at the Alest Hotel, and it was an excellent experience from start to finish. The room was not only beautifully designed but also incredibly comfortable, making it the perfect place to relax after a day of exploring Polanco and the City. The staff went above and beyond to ensure a pleasant stay, always welcoming and attentive. Overall, a fantastic boutique hotel that I would highly recommend!

Great boutique hotel in a...

Liked: Lovely staffGreat location StylishVery comfortable bed and bathroomVery spacious roomsVery cleanExtras like a really good hairdryer, sweets, a gift on departure…made a differenceVery good breakfast and great Margarita!It felt homely and the staff were very attentive and helpful
Disliked: Our room was very close to the bar and was a bit noisy at times

Very good

Disappointed

Liked: Location and staff
Disliked: The room had no windows to open to the outside, just looking to the other room and inside a closed courtyard. Also next to the lift, hence disturbed by the people coming in and out of it.For 5 star hotel it is something that is not expected.

Very good

Exceptional

I recommend this hotel for...

Liked: Reception staff were excellent and very helpful, especially Carla.Restaurant staff very customer focused and breakfast choices were excellent.
Disliked: House keeping at times for replenishing water and snacks were not comparable to other services. Coffee cups used were not cleaned during daily house keeping and supplies had to be asked for that were supposed to be provided.