Exceptional

Superb

Liked: Uniqueness of the decoration

Superb

Liked: Breakfast was lovely but expensive!

Superb

Superb

Exceptional

Fantastic. Would go again and...

Liked: Beautiful Room and common areas. Room and bathroom were clean tidy and well functioning. Bed super comfortable. Staff were wonderful
Disliked: nothing

Superb

Liked: Outstanding breafast and the staff were super professional!
Disliked: No good cleaning second day.

Ruined my wedding day

Disliked: Booked a suite for the night before my wedding and my wedding night. Checked in, room was beautiful, i requested a steamer to steam my wedding dress - this was broken and extremely dirty. I had requested this before hand so was disappointed. We had also requested an extra bed, this was not set up but luckily my friend had canceled anyway. All night there was construction right outside my window, I called at 2am and asked when it would stop and the front desk with little empathy said it would be done soon and there’s not much they could do (maybe tell me beforehand and not put me in a room opposite a construction site the night before my wedding) I couldn’t sleep so called again at 4am and demanded to be moved. The front desk man was kind and understanding when he realised why I was stressed and that I now had 3 hours to sleep before having to wake up for wedding preparations. I requested breakfast with him when we were moving our things at 5am and he said it was covered on the room, obviously since i was not getting any sleep i wanted to have breakfast in the room instead of going downstairs as i had my make up artist and hair stylist coming. I woke up exhausted and felt sick from the lack of sleep, which heavily impacted my wedding day. To make matters worse when it came to checking out, they made us wait half an hour and the ladies were extremely rude. They added the extra bed that never arrived, charged us for the breakfast and claimed the room didn’t cover it even though the other front desk man said it did, loads of other charges to the room - besides the breakfast i only ordered a coffee so not sure why i had about £80-£100 extra charges for service charge on there. And they charged for the different of the room they moved me into. Complete lack of consideration on how they impacted my special day and would never come back or recommend this hotel to anyone.