Great location and team. Room...

Liked: Location
Disliked: Always feel when book through booking.com you get allocated the oldest, most remote, cold room. I had an issue with my room and the Duty Manager was supportive and followed up. But I would have preferred a good nights sleep.

Very good

Good value for the price...

Liked: Breakfast was great. Lots to choose from. Property is charming. Staff could not have been more accommodating. Only negative is that rooms are mostly small. But bed is really comfortable
Disliked: No elevator so stairs to climb. But for some people this is not a problem.

Charming hotel in great location...

Liked: The staff are wonderful - everyone makes you feel very well taken care of. The beds and linens are super comfortable, and the room was very clean. There are lots of little treats like complimentary mini bar etc. Everything is very well appointed. Overall, a charming boutique hotel in a less busy but still central location and very reasonably priced considering other similar options
Disliked: There’s no elevator. We asked the reservation line several times to confirm the room we booked would be available on the ground floor - they gave us wrong info but the reception team bent over backwards to ensure we were on the ground floor. I advise booking directly with reception. Also, the hotel is located in an old building - most of London is! I think it’s part of the charm, but expect small rooms and bathrooms and grounds that are aged. Our room also had a leak from upstairs but the staff were very quick and attentive to the leak/us.

Our hotel review

Liked: Breakfast staff were excellent.location was excellent.
Disliked: Bathroom was to small.Reception staff not very friendly.

Make sure you have breakfast...

Liked: The best part was Rita at breakfast every morning. She made our stay memorable. Works really hard to make each guest happy.
Disliked: Difficult for the taxi to find the front door.

Not a five star establishment

Liked: Location
Disliked: Small bathroom. Tired decor. Dim lighting. No lift.

Pleasant

Liked: very clean room, staff were helpful, comfortable bed
Disliked: Breakfast VERY disappointing. Was a continental breakfast which wasn't made clear on booking. Was offered some scrambled egg, that a staff serving member cooked for me as I am dairy free. I thought I had booked a full breakfast, it was bit like a youth hostel breakfast which for the price was very disappointing.

Great luxury boutique hotel to...

Liked: The overall interior design, location and proximity to places like coven garden. Friendly staff, very high quality bedding and toiletries and amenities. And good quality continental breakfast.
Disliked: We found all communal and guest rooms very hot. This made parts of the experience uncomfortable. Staff were helpful when flagged to open doors and/or turn off hot air conditioning but all 5 in my group found it too hot.